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Training Emotional Intelligence For Conflict Resolution Practitioners
Daniel Bjerknes & Kristine Paranica
ABSTRACT: This brief article explores our need to have certain
competencies outside of our content knowledge and I.Q. in order to
successfully manage and resolve conflict. As trainers, mediators, and
people who experience daily conflict, we hope to develop skills that
will help us manage our conflicts proactively and with better results.
Achieving this goal requires self-exploration of our needs, values,
assumptions, and behaviors. This process of discovery and
self-reflection, of recognizing our emotional triggers or "hot spots,"
our responses to conflict, and our developing emotional intelligence can
take us down the path to success as trainers, mediators, facilitators,
and as human beings.
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