John Ford and Associates


		Conflict Resolution Skills Training

Conflict costs!

It is estimated that 30% of a managers time is spent dealing with conflict, and that Fortune 500 company executives are involved in litigation related activity 20% of their time.

When you consider that turnover costs are anywhere between 75% and 150% of an employee's annual salary, and that absenteeism, sabotage, and reduced decision making ability are all contributing cost factors, then giving employees the ability (skills, knowledge and attitude) to deal with conflict makes good business sense.

No-one likes conflict. But all HR managers know that conflict is an inevitable fact of life in the workplace. Training will not eliminate conflict. That is impossible. But our trainings will:

prevent conflict escalating into costly legal disputes
decrease staff turnover
decrease absenteeism
enhance team cohesiveness
improve morale
promote productivity within your organization
enable employees to successfully deal with interpersonal conflict on their own.

We provide proven Conflict Management Workshops and also design and develop customized training's to meet your learners specific training needs.

Our training's improve employees ability:

to understand their conflict-handling styles and the dynamics of conflict,
to communicate effectively,
to negotiate using an interest-based approach,
to mediate workplace disputes.

We believe that the ability (skills, knowledge and attitude) to prevent, manage and resolve workplace conflict is a core competency for all employees.

Email us to start a conversation about your conflict management training needs.

Workplace Conflict: Facts and Figures
It is estimated that 30% of a managers time is spent dealing with conflict, and that Fortune 500 company executives are involved in litigation related activity 20% of their time. Turnover costs are anywhere between 75% and 150% of an employee's annual salary. Click here to get the latest facts and figures on the cost of conflict and what organizations are doing to reduce litigation and other expenses.