I often find myself explaining lawyers to their clients and clients to their attorneys.  Here are some typical client complaints I hear about their litigator attorneys: he tells me to...

When someone is emotionally swamped by anger, it can be helpful to redirect them temporarily away from their feelings and engage their cognitive capacities. The following invitation helps de-escalate anger...

Professor Leonard Riskin in his ground breaking article [Mediator Orientations, Strategies and Techniques, 12 Alternatives 111 (September 1994) posits that there are four main mediator types. In his article, he...