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Senior Mediator

Senior MediatorThis mediator has at least 100 hours of mediation training, 500 hours of mediation experience, agrees to take part in at least 12 hours per year of continuing mediation education, and subscribes to's required standards of mediation practice.Featured Member

Colin Rule

My work is to utilize information and communications technology to help people resolve their disputes.

Colin Rule is Vice President for Online Dispute Resolution at Tyler Technologies. Tyler acquired, an ODR provider Colin co-founded, in 2017. From 2003 to 2011 Colin was Director of Online Dispute Resolution for eBay and PayPal. He is currently Co-Chair of the Advisory Board of the National Center for Technology and Dispute Resolution at UMass-Amherst and a Non-Resident Fellow at the Gould Center for Conflict Resolution at Stanford Law School.

Colin co-founded Online Resolution, one of the first online dispute resolution (ODR) providers, in 1999 and served as its CEO (2000) and President. Previously, Colin was General Manager of, the largest online resource for the dispute resolution field. Colin also worked for several years with the National Institute for Dispute Resolution (now ACR) in Washington, D.C. and the Consensus Building Institute in Cambridge, MA.

Colin is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002, and The New Handshake: Online Dispute Resolution and the Future of Consumer Protection, published by the ABA in 2017. He serves on the boards of the Consensus Building Institute and the PeaceTech Lab at the United States Institute of Peace. He holds a Master’s degree from Harvard University’s Kennedy School of Government in conflict resolution and technology, a graduate certificate in dispute resolution from UMass-Boston, a B.A. from Haverford College, and he served as a Peace Corps volunteer in Eritrea from 1995-1997.

ADR Experience

I was originally trained in 1990 by the Friends Suburban Project in Philadelphia. I have a certificate in dispute resolution from UMass-Boston. I did my court-connected small claims dispute resolution in Quincy, Massachusetts. I have been on facilitation teams for several multiparty, public disputes in the Northeast. Through my work at eBay, PayPal, and Modria, the ODR systems I’ve built have resolved more than one billion disputes around the world in more than 16 languages.


I have a BA in Peace Studies from Haverford College, an MPP in Conflict Resolution and Technology from the Kennedy School of Government at Harvard, and a Graduate Certificate from UMass-Boston in Dispute Resolution.

Areas Of Practice

  • Business
  • Civil (general)
  • Commercial
  • Community
  • Education
  • Environmental
  • General
  • International
  • Online Mediation
  • Organizational
  • Public Policy
  • Technology

Additional Services

  • Systems Designer

Professional Associations

  • ABA DR - ABA Section of DR
  • ACR - Assoc. for Conflict Resolution

Articles by Colin Rule