Find Mediators Near You:

Senior Mediator

Senior MediatorThis mediator has at least 100 hours of mediation training, 500 hours of mediation experience, agrees to take part in at least 12 hours per year of continuing mediation education, and subscribes to's required standards of mediation practice.Premium Member

Janet Chance

Conflict happens, but how that conflict is managed can either create further harm or strengthen relationships. I offer mediation, facilitation, conflict coaching, conflict analysis, and apology analysis.

My practice is based on the best practices in dispute resolution with a foundation rooted in a master’s degree in dispute resolution, extensive training in specific techniques, and experience on what works.

COACHING: One to one help to improve personal conflict response.
–Individuals can gain understanding of their own conflict response and how to improve their conflict management skills.

MEDIATION: Facilitated negotiation where participants make the decisions.

–Families stand to gain enormously by using mediation to resolve conflict rather than the courts. Mediation allows family members to make the decisions for loved ones’ welfare, costs less, and takes less time. Mediation also may cause less harm to the relationship than litigation. I can help with your conservatorship, elder care, parenting plan, financial support, and property distribution.

–Workplace Conflict can be mediated on site instead of a manager wasting their time on workplace conflict that saps productivity. Employees don’t want to tell the manager what they are really feeling for fear of its effect on their position, but they will tell a neutral party who cannot affect their raise or promotion.

___ 7/2021 – Present. Facilitator for Candidly Speaking. Facilitatied small groups in community building circles. –

__ 6/2020 – Present. Facilitator Days of Dialogue. Facilitated small groups in difficult conversations about controversial topics.

___ 2/2015 – Present Mediator (Volunteer) Santa Clara County Office of Mediation and Ombuds Services

___ 5/2011 – 2018 Church Council Prince of Peace Lutheran Church (President 2yr, Vice President 2yr, Secretary 1yr)

___ 2005- 2006 Patent Agent Kokka and Hsu LLC

___ 2003-2005 Patent Agent Bingham McCutchen, LLC

___ 2002-2003 Patent Examiner US Patent and Trademark Office

___ 1989-2000 Engineer Siemens Controls


ADR Experience

Mediated over 250 matters in the following areas:

DIVORCE, PARENTING PLAN: on-line mediator for parenting plan including schedule, communication, boundaries, child support.

PROBATE, ELDER, CONSERVATORSHIP: Co-Mediate in elder/probate mediations as needed. Facilitate revealing issues concerning care, financial situation, visitation and/or other family issues.

CIVIL HARASSMENT: Mediate in Civil Harassment Day of Court Mediations weekly. Explain process to parties, prepare stipulation and order documents.

VICTIM OFFENDER: Co-Mediate in victim offender mediations. Maintain neutrality while facilitating a dialog between victim and offender. Discuss restitution when appropriate.

SMALL CLAIMS: Mediate in Small Claims Day of Court Mediations 1-2 times weekly for 1 year.

COMMUNITY: Co-Mediate for Santa Clara residents in OMOS as needed. Neighbor-neighbor disputes, noise complaints, parking, trash dog issues and more. Able to establish behavioral agreements.


FACILITATOR: Small group facilitator for Days of Dialogue Racism, Policing, the Pandemic and Beyond program, and for Palo Alto Human Relations Commission community events. Facilitated Congregation and Council meetings for 2 years as President of Church Council.


Conflict is a normal process, like change. Change and conflict are inevitable. How that change or conflict is managed can make all the difference. I can help you, your families, your teams, and your organizations to resolve conflict, to strengthen relationships, and improve communications.


– MASTERS in DISPUTE RESOLUTION from the Straus Institute at the Pepperdine University School of Law;

– MASTERS in MANAGEMENT Penn State University;


Areas Of Practice

  • Adult Family
  • Autism
  • Bullying
  • Civil (general)
  • Community
  • Congregational
  • Cross Cultural
  • Divorce (all issues)
  • Divorce (parenting)
  • Education
  • Elder
  • Faith Based
  • Family
  • General
  • Intellectual Property
  • Landlord - Tenant
  • Neighbor to Neighbor
  • Non Profits
  • Online Family/Divorce
  • Online Mediation
  • Online Workplace
  • Organizational
  • Patent
  • Prenuptial
  • Probate
  • Public Policy
  • Restorative (Juvenile)
  • School/Education
  • Sexual Harrassment
  • Small Claims
  • Special Education
  • Victim - Offender
  • Workplace

Additional Services

  • Communication Skills Trainer
  • Conflict Coach
  • Facilitator
  • Mediation Consultant
  • Mediation Trainer

Fees and Provisos

Billing is offered in a flat fee format based on the complexity, conflict intensity, and required end products. A level of service is determined during an initial consultation call which is then used to set the flat fee of the mediation.

Liability Insurance

  • Yes

ADR Training

  • CINERGY Conflict Management Coaching Update 2022 10hrs
  • Advanced Mediation training by LA City Attorney's Office Community Police Unification Program 2021
  • Restorative Circles by MBBI* Dianne Williams 2021
  • Conflict Management Coaching - The CINERGY Model 2021
  • The Power of Reconciliation and Apology from Global Perspectives 2021
  • Mediating Divorce and Family Agreement Online 20-hour training by
  • Reflective Structured Dialog by MBBI* 2020
  • Elder Abuse Mediations training by Santa Clara County OMOS 2019
  • Enhancing Cultural Responsiveness in the Courts 2018
  • Facilitations Skills with Martin Eicher 2018
  • Domestic Violence Update by Santa Clara County Superior Court 2016, 2018
  • Forgiveness in Families by K. Dress 2017
  • Mediation and Organizational Development by Community Boards 2015
  • Dealing with Difficult People by Santa Clara County Superior Court 2016
  • Probate and Elder mediation training by Santa Clara County OMOS 2015 2017, 2018
  • 40-hour basic mediation training by Santa Clara County OMOS 2015

Professional Associations

  • ACR - Assoc. for Conflict Resolution
  • ADRNC - Assoc. for DR of N. California
  • NAFCM - Nat. Assoc. for Commun. Mediation
  • MBB - Mediators Beyond Borders
  • International Ombudsman Association