Carol Knapp has directed technical development for corporations, non-profit's and university programs since 1983, focusing exclusively on the Internet since 1996. She has held the top technical position at Resourceful.net since 1997. Most recently, she has designed and supervised development of RIS' Dynamic Web Site, Caseload Manager and MeetingSpace technologies. Prior to RIS, Ms. Knapp served as Technical Director for Crown Research, Inc., a retirement industry firm offering integrated software solutions for residential care, marketing and facility management. Ms. Knapp also held a management position at Computer Application Support, a managed solutions provider for niche businesses in Oregon and California.