Gabriela Szlak is Director of the ODR Regional Program for the Digital Economy at the Latin American eCommerce Institute – ILCE, Consultant at eConfianza.org, a regional Trust Seal for eCommerce and at Mercosur Digital. She is an international speaker and author of articles and international observer at UNCITRAL WGIII on ODR. She is an ICT and Business Lawyer and a Prejudicial Mediator (Ministry of Justice) at Estudio ROSZ. She graduated as Lawyer with honours (University of Buenos Aires, Faculty of Law) and has postgraduate studies in eBusiness Management (Georgetown/USAL) and in Dispute Resolution. She lives in Buenos Aires, Argentina.