Holly Hayes Bovio received a Masters in Health Administration (MHA) from Duke University and her undergraduate degree from Southern Methodist University. She holds a certificate in mediation from Texas State. Holly brings a strong hospital operations background to healthcare mediations including a focus on clinical quality. Holly managed her own consulting firm for eight years with project work including: developing two internet graduate management courses composed of over 25 modules including strategic planning, finance and strategic alliances and serving as project manager for an annual $70 million bio-med initiative. From 1997 to 2001, Holly was Assistant Vice President, Duke University Health System (DUHS) responsible for planning and business development for Duke’s $1.5 billion health care network. She worked at Duke for a total of 12 years in a variety of operational and corporate planning positions.