I am a matron in a University Teaching Hospital in the UK. My reflective article looks back as my experiences dealing with confrontational situations as a young nurse who was promoted into a managerial position after a short period of time. It reflects on the journey I have been on in order to achieve my current role and the measures I have put in place when dealing with confrontational situations. I have completed a module looking at conflict in the workplace as part of my MA in Management and Leadership.
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