Lynne Eisaguirre is a former practicing employment attorney whose most recent books are: We Need to Talk Tough Conversations with Your Boss: Tackle Any Topic With Sensitivity and Smarts and We Need to Talk Tough Conversations with Your Employee: Tackle Any Topic With Sensitivity and Smarts (Adams Media January 2009), as well as several books on conflict, diversity and harassment. She has presented speeches and seminars to hundreds of organizations across the United States and Canada, including Harley-Davidson, Southwest Airlines, Bristol Myers Squibb, Sun Microsystems and many others. Her media credits include CNN Headline News, ABC News, Bloomberg TV, Fox TV, U.S. News. & World Reports, The Boston Globe and The San Francisco Chronicle.