The time has come to consider the Internet as a full fledged Diplomatic Track. It is uniquely different than the Media/News Track and it has a growing significance in Citizen...
By John HelieRapport building is often cited as critical characteristic of a successful mediators. As a mediator, I agree, and think it must also be genuine. Additionally, establishing rapport, or building it,...
By Jeff ThompsonIf first impressions are so important in a variety of interactions and professions, what role could it play in mediation sessions? These first impressions are based on, and often are...
By Jeff Thompson
