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Featured Blog Posts


Lorraine Segal

Feelings and Conflict at Work

(10/18/19)Lorraine Segal

Being prepared for feelings at work helps us to deal with them, instead of letting them escalate.

New California Law Prohibits Pre-Dispute Employment Arbitration Agreements

(10/18/19)Andrew Garcia

California last week enacted a new law that prohibits employers from requiring job applicants, or any existing employee, to enter into pre-dispute arbitration agreements as a condition of employment.

Cynthia Alkon

I’m Sorry ... There is nothing that could justify what happened on Saturday morning, nothing

(10/18/19)Cynthia Alkon

This is the latest in what seems an unending stream of tragic officer involved shootings and killings of people of color in Texas and around the country.

Phyllis Pollack

The Reality of Impasse: Show me the money!

(10/11/19)Phyllis Pollack

It is funny how sometimes the stars align to suddenly highlight an issue that was nowhere in my conscious brain before then.

Jen Reynolds

Mandatory Minimums and Plea Bargaining

(10/11/19)Jen Reynolds

Is one of the problems with mandatory minimums is that they make police misconduct more difficult to manage?

Maria Simpson

The Anchoring Effect

(10/10/19)Maria Simpson

The anchoring effect is a form of bias in favor of the first piece of information we hear during a negotiation, often the other person’s goal.

Kayla Matthews

7 Benefits of Mediation Programs in Higher Education Institutions

(10/10/19)Kayla Matthews

There are many forms of mediation and environments in which they occur, but a place that proves extremely beneficial for mediation takes place in an educational setting.

Amy Robertson

It Ain’t My Fault: How Best to Manage Workplace Conflict

(10/10/19)Amy Robertson

Workplace conflicts sometimes make me think of a song by the country-music duo Brothers Osborne called “It Ain’t My Fault.”

Patricia Porter

Changing the Way I Handle Verbal Attacks

(10/04/19)Patricia Porter

One of my personal challenges is how to deflect and master my in-the-moment reactions to verbal attacks.

Ronald S. Kraybill

Transforming the Healer-I

(10/04/19)Ronald S. Kraybill

How can we assist the healing of a broken world when we ourselves are far from healed?

Emma Hartman

Trucking Company Will Pay $22,500 and Make Policy Changes to Settle Disability Discrimination Lawsuit

(10/04/19)Emma Hartman

Transport America was fined $22,500 and they will need to make changes to their policy on service animals.

Meredith Richardson

Choose the Road Less Traveled in Conflict

(10/04/19)Meredith Richardson

Are you stuck in a rut in your relationship with someone?

Phyllis Pollack

The Good and Bad of Anger in Negotiation!

(10/04/19)Phyllis Pollack

I wonder whether the use of anger in negotiations is helpful or harmful.

Cinnie Noble

Change the Frame: The Picture Changes

(9/30/19)Cinnie Noble

How have you framed your conflict?

Maria Simpson

Trust At Work

(9/30/19)Maria Simpson

Brush up on your workplace conflict resolution skills--and build up some trust in your employees.

Amy Robertson

WorkPeace: Get Curious

(9/30/19)Amy Robertson

If you work in Human Resources or manage employees then you will no doubt be involved with resolving conflict at your workplace.

Phyllis Pollack

Sometimes, It Pays to Pretend Anger!

(9/30/19)Phyllis Pollack

Mediation is a voluntary process in which each party is to make her own uncoerced decision.

Maria Simpson

Talking About Conflict

(9/20/19)Maria Simpson

Why would team members want to discuss a sensitive member with someone they don't know?

Phyllis Pollack

Culture Differences

(9/20/19)Phyllis Pollack

During a recent discussion of ethics, I asked whether it would be proper to hide information.

Susan Yates

Characteristics of Quality Court ADR Programs

(9/20/19)Susan Yates

What characteristics do you think are shared by quality court ADR programs? I took a swing at a list here. What would you add? Change?

Dan Simon

Mediation Approaches: We Don’t Have Science, So Let’s Have Principles

(9/20/19)Dan Simon

The research on mediation approaches shows a connection between transformative methods and the best outcomes on all levels.

Mark Kantor

US Appeals Court in “Manifest Disregard” Claim Instructs Arbitrator to Clarify “Irreconcilable Determinations”

(9/20/19)Mark Kantor

I draw to your attention an interesting recent approach from the U.S. Court of Appeals for the Second Circuit towards an argument that an arbitration award should be set aside for manifest disregard of the law.

F. Peter Phillips

Arbitration in India

(9/17/19)F. Peter Phillips

In this research paper I will analyze and comment on India’s arbitration and jurisprudence from pre-colonization to post-colonization in 1947. In Part I, I will briefly discuss the goal and purpose of arbitration, for those who are unfamiliar with them, and I will delve into the history of India’s arbitration, including the major legislative acts and arbitration institutions.

Bruce Edwards

A Dent in the Universe

(9/16/19)Bruce Edwards

What have we learned from the mediators working tirelessly to promote the institutional and cultural changes necessary to implement mediation within their home countries?

Uma Ramanathan

Thought Synergy Trajectory in Conflict Management

(9/14/19)Uma Ramanathan

"Between the Fact and Non-Fact is the Conflict," this statement is so blatantly simple that one wonders why we have not been able to dwell on this and recognize that this pulsating split second wonder can have appalling or astounding consequences.

Arran Heal

How to Really Stop Discrimination by Class

(9/12/19)Arran Heal

Discrimination is a tightening net of issues and demands around HR.

Cinnie Noble

Three Sides to Every Story

(9/12/19)Cinnie Noble

When we talk about an interpersonal dispute between two people, we commonly say there are two sides to every story – the other person’s version of events and issues and our own.

Beth Graham

Pouring a Little Psychological Cold Water on ODR

(9/12/19)Beth Graham

In her scholarly work, Professor Sternlight looks at the potential good and bad aspects of online dispute resolution (“ODR”).

Hiro Aragaki

The African Promise

(9/12/19)Hiro Aragaki

Diversity in ADR is an important topic of late.

Colin Rule

Online Mediation in Dubai

(9/07/19)Colin Rule

The importance of mediation lies in the fact that it is a confidential process and comes at a low cost as compared to litigation. It focuses on the interests of both parties and is a much less aggressive process than litigation/arbitration thus offering a win-win situation for all parties involved.

Jonathan Rodrigues

India’s Internet Citizens Can Finally Settle Online!

(9/07/19)Jonathan Rodrigues

This millennial generation demands quick, accessible and tech-ridden supply of solutions to all its needs. How, then, does this generation remain indifferent and accommodating of the traditionally inefficient court system?

Jacqueline Burnett-Brown

Minding Your Tongue: How to Recover from a Slip and Fail

(9/06/19)Jacqueline Burnett-Brown

Whether it is a minor slip of the tongue or an entire foot in the mouth, either can lead to some uncomfortable moments followed by the instinct to explain what was “really meant.”

Denise French

Divorce Done Differently!

(9/06/19)Denise French

As soon as you begin to contemplate divorce, the nauseating, panic-attack-inducing realization of losing half of your net worth kicks in and you find yourself wondering if it’s even worth it to consider leaving if you’re just going to end up broke and starving.

Meredith Richardson

Choose the Road Less Traveled in Conflict

(9/06/19)Meredith Richardson

Are you stuck in a rut in your relationship with someone?

Jennifer Shack

Do Parties Trust Mediators When They’re Not in the Same Room?

(9/06/19)Jennifer Shack

Trust in an experienced mediator is the same whether a mediation participant interacts with that mediator via video or face-to-face, according to recent research.

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