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Featured Blog Posts


F. Peter Phillips

New Jersey Statute Regulates Settlement Agreements

(3/22/19)F. Peter Phillips

Many New Jersey mediators consider it their responsibility to encourage parties’ counsel, when drafting an MOU memorializing a settlement agreement at the end of a mediation, to include words to the effect that, while further documentation is contemplated, the parties agree to be bound by the terms in the MOU.

Cinnie Noble

Self-Blame in Conflict

(3/22/19)Cinnie Noble

It happens for many of us that we take on the whole responsibility of our interpersonal conflicts – to our detriment.

Patricia Porter

What Challenging Workplace Behavior Are You Dealing with in the New Year?

(3/22/19)Patricia Porter

For the past year, Conflict Connections and MH Mediate have been developing a set of resources to help people address the ten toughest behaviors at work – everything from gossip to bullying, harassment, and hostile work environments.

Maria Simpson

Name Your Anger

(3/22/19)Maria Simpson

Disagreements often start when someone doesn’t want to discuss something or take a necessary action, and someone else accuses that person of avoiding.

Cinnie Noble

Repurposing Our Conflicts

(3/17/19)Cinnie Noble

What is the purpose of the conflict?

Will More Harassment Training Ever Work?

(3/17/19)Arran Heal, Richard Peachey

A new study has claimed 44% of UK business directors haven’t had any training on workplace harassment.

Michael A. Zeytoonian

Green Book’s Insights Into a Deeper Diversity

(3/16/19)Michael A. Zeytoonian

Abraham Lincoln had a simple approach to achieving diversity: “I don’t like that man. I must get to know him better.”

Phyllis Pollack

The Hypothetical or Trial Balloon Tactic

(3/15/19)Phyllis Pollack

When on a recent cruise, I had a real lesson in negotiating!

Tammy Lenski

Control Emotions Better by Labeling Them

(3/10/19)Tammy Lenski

When we want to control emotions better in the midst of a difficult conversation, we may try to ignore the unwelcome emotion or try the opposite, indulge it.

Beth Graham

Pew Charitable Trusts Calls for Standardization of US Court ODR Programs

(3/10/19)Beth Graham

The Pew Charitable Trusts (“Pew”) has reportedly issued a call for the establishment of a national body to standardize online dispute resolution (“ODR”) procedures in civil courts across the United States.

Brennan Frazier

Community Mediation Funding

(3/08/19)Brennan Frazier

NAFCM announces new funding agreement with JAMS.

Sarah Ater

Conflict in the Mediator’s Backyard

(3/08/19)Sarah Ater

The article is drawn from my experience as a mediator living in a community with other residents.

Lorraine Segal

Lost in a Conflict Story

(3/08/19)Lorraine Segal

You can’t heal a conflict if you get lost in your own story.

Arran Heal

What's Aspiration and What's Bullying?

(3/01/19)Arran Heal

There’s a thin line between a high-performance workplace with high expectations and an organisation poisoned by bullying.

Cinnie Noble

Maybe, It’s Not As Bad As You Think

(3/01/19)Cinnie Noble

There are times when I’ve found myself reacting poorly to something another person says or does and then, discover I misinterpreted their intent.

Beth Graham

Federal Court Sends Data Privacy Dispute to Arbitration

(3/01/19)Beth Graham

This article when the court stated an unconscionability claim failed because the arbitration requirement was made clear to readers of the subscriber agreement.

Michele Lowrance

Mediation vs. Litigation for High-Conflict Divorce

(3/01/19)Michele Lowrance

A practicing mediator and retired judge explains why mediation may be a better option than litigation for high-conflict cases.

Maria Simpson

Confused Conversations

(2/22/19)Maria Simpson

Sometimes when we’re faced with a difficult conversation we over-think it and try to anticipate every single objection that can be raised, or every difficult response we have to make, or every completely unanticipated tangent that “complexifies” the whole conversation.

John Lande

Two Shrewd Legislative Negotiators / Mediators

(2/22/19)John Lande

This is a little-known story of how Barbara Jordan mediated a comprehensive agreement on immigration policy.

Greg Rooney

How Can We Sell The Mediation Product If We Haven’t Worked Out What It Is?

(2/22/19)Greg Rooney

I wish to add to Michael Leathes’ recent post on his suggestion that more field-based research be done into the mediation product and Rick Weiler’s follow-up.

Djidjoho Gnonhossou

An Exploratory Study Based on USA Marriage Mediators’ Views

(2/20/19)Djidjoho Gnonhossou

This is a study on models of helping couples stay married. Please find enclosed a letter of invitation to the study.

Paul Rajkowski

One Size Does Not Fit All - And the War Within

(2/15/19)Paul Rajkowski

In the mediation world we get trained and know that “neutral“ is the role for the mediator.

Melissa Marzett

How Three Geniuses Solved Workplace Conflicts

(2/15/19)Melissa Marzett

It is fascinating to trace how management has been resolving conflicts arising in production over the past 100 years, how production management developed.

Maria Simpson

Strategy v Policy

(2/15/19)Maria Simpson

For quite a while a staff member had requested more work on “policy,” anticipating that working on policy would provide greater qualifications for a promotion.

Richard Peachey

Why Investigations Always Need to Look Twice

(2/15/19)Richard Peachey

A lorry driver who’d just arrived at an depot was spotted weeing over pallets used for the delivery of food.

Phyllis Pollack

How SINS ful Are You?

(2/15/19)Phyllis Pollack

In a recent blog, I mentioned that I attended a seminar presented by Professor Blondell discussing ethical fading in mediation. At one point, she mentioned the SINS scale which I had not heard about.

Cinnie Noble

Stepping Up To Conflict

(2/15/19)Cinnie Noble

To become conflict masterful, it requires us to step up. In case you are wondering, this is different from facing conflict, i.e. accepting that it exists.

Ron Pizzo

A Lawyer Who Likes to Coach: What’s Up with That?

(2/08/19)Ron Pizzo

In many ways, what coaches and lawyers do in the work place is very similar, just from a different point of view.

Phyllis Pollack

The NFL’s Moral Disengagement

(2/05/19)Phyllis Pollack

There are approximately eight different ways to morally disengage, and I examine how this related to the NFL.

Katherine Graham

Why Investigations Always Need to Look Twice

(2/01/19)Katherine Graham

We like things simple, and often that means not making the effort to understand the full picture and specific legal context.

Cinnie Noble

Being Kind in Conflict

(2/01/19)Cinnie Noble

In the midst of interpersonal conflict, it’s difficult to be kind to the other person – no matter how kind a person we may usually be.

Tammy Lenski

Flip the Problem to Illuminate Hidden Solutions

(2/01/19)Tammy Lenski

The way we approach problem solving influences the solutions we can see — and are willing to see.

Michael Erdle

Canadian Ombudsman Impartiality Is a Delicate Balance

(2/01/19)Michael Erdle

The recent announcement that another major Canadian bank is withdrawing from the national banking ombudsman service in favour of a private dispute resolution service for customer banking complaints raises interesting questions about independence and impartiality.

Jeffrey Benz

A Glimpse into the Future of Alternative Dispute Resolution in China

(1/25/19)Jeffrey Benz

ADR is growing, with more than 300 providers doing business in China and arbitration being regularly used.

Susan Yates

New Mediator Self-Reflection Tool

(1/25/19)Susan Yates

Even though mediators work very closely with people when we mediate, typically no one else in the room shares our mediator perspective.

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