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Featured Blog Posts


Cinnie Noble

Burying the Hatchet

(2/21/20)Cinnie Noble

In some research I did a few years ago, I found that the initial altercation or even a set of circumstances that started tension between many people can begin a trajectory that escalates over time (even if no external conflict occurs).

Lorraine Segal

Break & Repair vs. Preventive Maintenance in Workplace Conflict

(2/21/20)Lorraine Segal

Are you waiting until relationships are broken to deal with workplace conflict? Tip: this is not the most effective way to deal with disagreements and problems!

Kyle Bailey

Online Dispute Resolution: A Primer

(2/21/20)Kyle Bailey

Online Dispute Resolution (ODR) is not a new concept and has received significant scholarly attention.

Kathleen Kauth

How Do You Handle a Pathological Liar at Work?

(2/16/20)Kathleen Kauth

Have you ever worked with someone who talked about experiences that seemed far-fetched, but you couldn't pin down what was off?

Phyllis Pollack

Watch Out for the Non-Verbal Cues!

(2/16/20)Phyllis Pollack

One of the latest blog posts from the Harvard Negotiation Project notes the importance of understanding body language in negotiations.

Vanessa Rose

Risk Factors for Workplace Interpersonal Conflict: How to Prevent it Before It Begins

(2/16/20)Vanessa Rose

Managers might scoff at the amount of time they have to put toward mitigating workplace interpersonal conflict instead of managing productivity, overseeing innovation, attending important meetings, and networking for individual or team growth.

Joy Rosenthal

Promises, Promises

(2/14/20)Joy Rosenthal

The Oscar-nominated film, Marriage Story, by Noah Baumbach, is really a divorce story. It centers on the relationships between Nicole, an actor, her husband, Charlie, a Broadway director, and their eight-year-old son, Henry.

Kathleen Kauth

What About Your Furry Friends?

(2/07/20)Kathleen Kauth

So what happens when an older adult experiences a health crisis that takes them away for a time, or becomes unable to live independently?

Nicole Wilmet

My Favorite Resource Featuring Howard Herman

(2/07/20)Nicole Wilmet

This month, I spoke with Howard Herman, Director of the ADR Program for the U.S. District Court, Northern District of California, to learn about his favorite ADR resource.

Daniel Weinstein

Keeping the Peace

(2/07/20)Daniel Weinstein

Judge Danny (as he prefers to be addressed) received the Peacemaker Award and took part in an inspiring conversation that highlighted his commitment to creating peace, resolving conflict and empowering others to do incredible things.

John Lande

Here’s Your Theory-of-Change Book

(2/07/20)John Lande

Your wait for the Theory-of-Change book is over.

Phyllis Pollack

Are You Listening?

(1/31/20)Phyllis Pollack

One of the first things a mediator in training is taught is to listen, really listen what the parties are saying.

Kathleen Kauth

When No One Wants to Talk...

(1/31/20)Kathleen Kauth

How do you handle talking with other family members about serious issues when they don't think anything is wrong?

John Lande

How to Calculate and Use BATNAs and Bottom Lines

(1/31/20)John Lande

Everyone talks about knowing one’s BATNA in negotiation and mediation. But that’s a lot easier said than done.

Jacqueline Burnett-Brown

Minding Your Tongue: How to Recover from a Slip and Fail

(1/31/20)Jacqueline Burnett-Brown

Whether it is a minor slip of the tongue or an entire foot in the mouth, either can lead to some uncomfortable moments followed by the instinct to explain what was “really meant.”

John Lande

Theory of Change Symposium – Part 5 and Coming Attractions

(1/24/20)John Lande

This jumbo-size post is the last part in the Theory of Change Symposium.

Jacqueline Burnett-Brown

Are the Flow of Interruptions in the Workday Actually Reducing Mental as Well as Work Flow?

(1/24/20)Jacqueline Burnett-Brown

Reports show that numerous interruptions occur throughout the course of most of our workdays.

Lorraine Segal

Overwork and Conflict

(1/24/20)Lorraine Segal

Are you feeling angry and put upon at work? Are you having negative interactions and conflict over relatively small matters? Overwork may be the culprit.

F. Peter Phillips

“Abusing the Mediation Process”

(1/24/20)F. Peter Phillips

Two experts in the Milan UIA Mediation Forum addressed “Abuse in the Mediation Process.”

Cinnie Noble

Preparing for that Dreaded Conversation

(1/24/20)Cinnie Noble

“By failing to prepare you are preparing to fail,” Benjamin Franklin.

James Dorian

10 Mediation Tips for Settling Business Disputes

(1/17/20)James Dorian

For practitioners of the law, mediation is a well-known concept that became part of their lives.

Dividing the Burial Plot in Divorce

(1/17/20)Mary Salisbury

This article addresses an often overlooked asset in divorce, the burial plot, and the surprising negative consequences of failing to address this asset in the divorce decree.

Kathleen Kauth

Cost of Workplace Conflict

(1/17/20)Kathleen Kauth

Conflict in the workplace is extremely costly.

Cinnie Noble

Connecting With Our Values

(1/17/20)Cinnie Noble

“It is not hard to make decisions when you know what your values are.” Roy Disney

Margaret Poulter

Falling Into Mediation

(1/10/20)Margaret Poulter

As I near retirement I have had an opportunity to reflect back onto my amazing career as a mediator, to think about all the changes I have seen in the ADR area and also the people who I have helped.

Carrie Gour

5 (Perhaps Unexpected) Ways to Reduce Legal Fees When Getting a Divorce

(1/10/20)Carrie Gour

For anyone going through a litigated or high conflict divorce which can be very expensive, Kathleen Wells, lead partner at Wells Family Law shares her top 5 tips for keeping costs down.

John Lande

Somewhere Between Reasonable and Crazy

(1/03/20)John Lande

The very touching Netflix movie, Marriage Story, provides an unusually realistic depiction of divorce dynamics.

New Study Evaluates the Role of Misconception in Creating Conflict

(1/03/20)Natalie Davis

This new study explores the idea that misconceptions are in fact a cause of conflicts. It is widely accepted that misconceptions are a root cause of conflicts, but it has not been thoroughly explored.

Dan Simon

Directive Impulses Run Deep

(1/03/20)Dan Simon

While mediating, I try to support parties in making their own choices about how they participate in the conversation.

Denise French

Mediation versus Court in Divorce

(1/03/20)Denise French

“I’ll get my day in court!” ……. “The judge won’t like what you did!” …….. “I’m going to spread your dirt all over the courtroom!”

Eleni Charalambidou

Dispute Resolution and the Catalyst for Change in Cyprus: A Fellow’s Journey

(1/03/20)Eleni Charalambidou

As mediators and dispute resolution promoters, we are people’s people.

Sarah Ater

Did You Just Relinquish Control?

(12/27/19)Sarah Ater

This article shows how mediation can be used to intervene in early or advanced stages of conflict.

Kathleen Kauth

Gossip Feeds Conflict

(12/27/19)Kathleen Kauth

Gossip in the office can be very damaging, causing hidden (and sometimes not so hidden) conflicts.

Recent Research Proposes Walking as Creative Conflict Resolution Practice

(12/27/19)Natalie Davis

This article examines how walking may be beneficial to not only an individual, but to multiple people involved in a conflict resolution process.

Nicole Wilmet

My Favorite Resource: A Year in Review

(12/27/19)Nicole Wilmet

I have had such a wonderful time connecting with ADR friends across the country to learn about a wide variety of helpful and informative resources.

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