Conflict Management for Managers: Resolving Workplace, Client and Policy Disputes by Susan S. Raines (Recorded July 30, 2021)

Our July book club interview was with Susan S. Raines and her updated Second Edition of Conflict Management for Managers: Resolving Workplace, Client and Policy Disputes.

Chidera Didigu interviewed Susan then opened the floor for questions, comments, and an exchange of ideas.

The book is available for purchase HERE.
Watch the interview HERE