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Category: Communication

Reflective Practice: In Their Voices Interview with Ava Abramowitz & Kenneth Webb author.

Reflective Practice: In Their Voices Interview with Ava Abramowitz & Kenneth Webb

Reflective Practice: In Their Voices Video Conversation Project Ava and Ken apply behavioral analysis in order to understand what communication...

By Michael Lang, Ava Abramowitz, Kenneth Webb
ODR Cyberweek 2023: Best Practices in ODR System Design and Deployment  author.

ODR Cyberweek 2023: Best Practices in ODR System Design and Deployment 

Danae Hanes shares her framework for ODR System Design and Deployment (which are serving as the base for a new...

By Colin Rule
ODR Cyberweek 2023: Star Wars, Pop Culture, and ODR author.

ODR Cyberweek 2023: Star Wars, Pop Culture, and ODR

Noam Ebner of the Star Wars and Conflict Resolution Project discusses ODR's presence in pop culture as well as connections...

By Noam Ebner
Conflict Tipping Podcast 28: Supporting mental health in conflict with Dr Nawaraj Upadhaya author.

Conflict Tipping Podcast 28: Supporting mental health in conflict with Dr Nawaraj Upadhaya

Strengthening Mental Health in Conflict Zones: A Conversation with Dr. Nawaraj Upadhaya In this episode of the Conflict Tipping Podcast,...

By Laura May
Forgive Without Apology author.

Forgive Without Apology

Is an apology necessary before you can forgive someone?     Absolutely not. Of course, forgiveness is a decision that only you...

By Lorraine Segal
Reflective Practice: In Their Voices Interview with Michael Lang by Cinnie Noble (video) author.

Reflective Practice: In Their Voices Interview with Michael Lang by Cinnie Noble (video)

Reflective Practice: In Their Voices Video Conversation Project In a turn-around, Cinnie Noble talks with Michael, asking how he became...

By Michael Lang, Cinnie Noble
An Uncomfortable Listening Level author.

An Uncomfortable Listening Level

An uncomfortable listening level can guide a difficult conversation. Are there topics or deep conversations that feel uncomfortable to you?...

By Lorraine Segal
Do You Need a Framework or Formula for Navigating Conflict? author.

Do You Need a Framework or Formula for Navigating Conflict?

Do You Need a Framework or a Formula for Navigating Conflict? I spoke with someone recently who was looking for...

By Lorraine Segal
Reflective Practice: In Their Voices Interview with Manon Schonewille author.

Reflective Practice: In Their Voices Interview with Manon Schonewille

Reflective Practice: In Their Voices Video Conversation Project Effectively training mediators requires both a thorough understanding of the knowledge and...

By Manon Schonewille, Michael Lang
Is Technology Now the ‘3rd Party’ or ‘4th Party’ in Dispute Resolution? author.

Is Technology Now the ‘3rd Party’ or ‘4th Party’ in Dispute Resolution?

Utilizing traditional “ADR” nomenclature, we, as a mediation field, commonly speak of “a 1st Party” and “a 2nd Party,” with...

By James (Jim) Melamed
5 Strategies for Resolving Conflicts Between Remote Team Members author.

5 Strategies for Resolving Conflicts Between Remote Team Members

The rise of remote work has brought employees and employers an unprecedented level of flexibility, but also many new challenges....

By Carmela DeNicola
Understanding Large Language Models: A Long But Simple Guide author.

Understanding Large Language Models: A Long But Simple Guide

In the age of information, language models have become an essential tool for various applications, from chatbots to recommendation systems....

By Robert Bergman
Richard Susskind | Keynote @ ODR Forum 2023 author.

Richard Susskind | Keynote @ ODR Forum 2023

This is the Plenary Presentation by Richard Susskind to the ODR 2023 Forum in India. https://youtu.be/oJsQLh_6FDE?si=ey-IAgSUzJUBh56A

By Richard Susskind
Jacob Ward, Author of “The Loop” interviewed by Prof. Amy Schmitz author.

Jacob Ward, Author of “The Loop” interviewed by Prof. Amy Schmitz

Here is Mediate.com's interview with Jacob Ward discussing his best selling book, "The Loop: How Technology is Creating a World...

By Amy Schmitz, Jacob Ward
“Me Myself and AI” – Course Video & Resources at Low Introductory Price! author.

“Me Myself and AI” – Course Video & Resources at Low Introductory Price!

If you missed the September 22 & 29, 2023 live training, no worries, we can now provide you with links...

By Colin Rule, Clare Fowler
Introducing the Reflective Practice: “In Their Voices” Conversation Project author.

Introducing the Reflective Practice: “In Their Voices” Conversation Project

As I wrote The Guide to Reflective Practice in Conflict Resolution, I wondered whether I could include the voices and...

By Michael Lang
Great Reads Book Club: Rising Above Office Conflict with Clare Fowler (video) author.

Great Reads Book Club: Rising Above Office Conflict with Clare Fowler (video)

In this video from Mediate's Great Reads Book Club, Dr. Clare Fowler's new book, "Rising Above Office Conflict," is discussed...

By Clare Fowler, Susan Guthrie, Donna Silverberg, Owner, Lucia Kanter St Amour
Reflective Practice: In Their Voices  Interview with Sue Bronson author.

Reflective Practice: In Their Voices Interview with Sue Bronson

Reflective Practice: In Their Voices Video Conversation Project For more information on this project and on Reflective Practice generally, see...

By Sue Bronson, Michael Lang
Reflective Practice: In Their Voices  Interview with Howard Herman author.

Reflective Practice: In Their Voices Interview with Howard Herman

Reflective Practice: In Their Voices Video Conversation Project For more information on this project and on Reflective Practice generally, see...

By Howard Herman, Michael Lang
Training Your Mediator Bot author.

Training Your Mediator Bot

I bet you didn’t know that you need to train your mediator bot. This didn’t occur to me until I...

By John Lande
To Disagree Better, We Need to Improve our Conflict Competence author.

To Disagree Better, We Need to Improve our Conflict Competence

Every year I train hundreds of professionals and university students on what I call “conflict competence,” or how to accept,...

By Danya Rumore
Mediating in the Eye of the Storm! author.

Mediating in the Eye of the Storm!

A bit tongue in cheek, I sometimes describe mediation as a kind of ‘free theatre’ where the mediator has a...

By Michael Jacobs
Reflective Practice: In Their Voices Video Conversation Project – Interview with Tammy Lenski author.

Reflective Practice: In Their Voices Video Conversation Project – Interview with Tammy Lenski

Reflective Practice: In Their Voices Video Conversation Project For more information on this project and on Reflective Practice generally, see...

By Tammy Lenski, Michael Lang
Self-Restraint: A Door to True Liberty author.

Self-Restraint: A Door to True Liberty

Many people resort to closing an eye on inner emotions as a result of cultural programming. They think, by doing...

By Alia Ismail
Dancing with Disagreement author.

Dancing with Disagreement

A person does not have to be particularly gifted to be able to make disagreements worse. On the other hand,...

By John Potter
Metaphors for our Movement author.

Metaphors for our Movement

I recently sent a message on the DRLE listserv about a transition in managing it and the DRLE website from Jim Levin...

By John Lande
Are Negotiation Tactics Returning to the American Government? author.

Are Negotiation Tactics Returning to the American Government?

It is no secret that the American government is mired in ideological gridlock. It does not seem to be a...

By Cindy Feit
Don’t Tell Bob in Accounting He’s a Raging Jerk (even if he is) author.

Don’t Tell Bob in Accounting He’s a Raging Jerk (even if he is)

Do this instead, says Clare Fowler, author of ‘Rising Above Office Conflict’ [This article was originally published on August 16,...

By Clare Fowler
How To Handle Difficult Behavior In The Workplace author.

How To Handle Difficult Behavior In The Workplace

Premise: Conflict is a normal and natural occurrence of interacting with one another. The cost of resolving conflict is negligible...

By Tony Belak
Scapegoating and other fallacious fun author.

Scapegoating and other fallacious fun

Mediators are well acquainted with parties blaming one another for problems.  Scapegoating in particular can get in the way of...

By Laura May

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