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Category: Ombuds

Ombuds Forum Series author.

Ombuds Forum Series

Ombuds Forum Series Join Mediate.com in an online forum offering a unique platform for in-depth discussions on conflict resolution, mediation,...

By Clare Fowler, Colin Rule
Ombuds & Intake (video) author.

Ombuds & Intake (video)

In the recently concluded Ombuds and Intake Forum, participants engaged in a discussion on various facets of intake forms. Delving...

By Clare Fowler
Ombuds Office Reporting (video) author.

Ombuds Office Reporting (video)

https://vimeo.com/mediatecom/ombudsreports

By Clare Fowler
Ombuds and AI (video) author.

Ombuds and AI (video)

As AI is encroaching on the ombuds world, we have to ask ourselves: are we protecting our visitor's data? should...

By Colin Rule, Clare Fowler
Caseload Manager for Ombuds Offices author.

Caseload Manager for Ombuds Offices

Resourceful Internet Solutions, Inc. and Mediate.com began offering Caseload Manager to dispute resolution programs in 2010. We have now updated...

By Clare Fowler, Colin Rule
The Role of Ombudsmen and The Recurring Ethical Crisis in the American Financial Services Industry author.

The Role of Ombudsmen and The Recurring Ethical Crisis in the American Financial Services Industry

In September 2016, Wells Fargo, a major financial institution of the US, fired over 5000 employees for misconduct, and issued...

By Alia Ismail
Ombuds Forum Series: Navigating the Intersection of AI and Ombuds author.

Ombuds Forum Series: Navigating the Intersection of AI and Ombuds

Join Mediate.com for our free online forums offering in-depth discussions on the evolving roles of Ombuds in various sectors. Our...

By Colin Rule, Clare Fowler
Outsourced Ombuds (video) author.

Outsourced Ombuds (video)

with Geetha Ravindra, Vice President for Ombuds Services, The McCammon Group. From The Mediate.com Ombuds Forum Serieswww.mediate.com/OmbudsForum https://vimeo.com/mediatecom/outsourcedombuds

By Clare Fowler
New ‘Top Shelf’ Workplace Mediation Training Now Available Online! author.

New ‘Top Shelf’ Workplace Mediation Training Now Available Online!

Unlock the power of effective communication in the workplace with Mediate.com's comprehensive 2023 Workplace Mediation Course, "Connecting Employees, Departments, and...

By Clare Fowler
Great Reads Book Club: Rising Above Office Conflict with Clare Fowler (video) author.

Great Reads Book Club: Rising Above Office Conflict with Clare Fowler (video)

In this video from Mediate's Great Reads Book Club, Dr. Clare Fowler's new book, "Rising Above Office Conflict," is discussed...

By Clare Fowler, Susan Guthrie, Donna Silverberg, Owner, Lucia Kanter St Amour
4 Reflections on the Ombuds Conference author.

4 Reflections on the Ombuds Conference

The IOA conference is always one of my favorites. Surrounded by hundreds of active listeners, validators, empaths, who are skilled...

By Clare Fowler
Artificial Intelligence (AI) and Mediation Conference – April 18-19 author.

Artificial Intelligence (AI) and Mediation Conference – April 18-19

YOUR REGISTRATION INCLUDES BOTH THE COMPLETE LIVE CONFERENCE AND ACCESS TO THE COMPLETE RECORDED CONFERENCE FOR 6 MONTHS! Featured speakers...

By Colin Rule
Mediate.com Podcast Episode 22: An Introduction to the Ombuds Role for Mediators with Chuck Doran author.

Mediate.com Podcast Episode 22: An Introduction to the Ombuds Role for Mediators with Chuck Doran

As a mediator, are you curious about other fields that use conflict resolution skills? Are you looking for a field...

By Chuck Doran, Veronica Cravener
Mediate.com Announces Launch of New Online Dispute Resolution Platform: ODR.com author.

Mediate.com Announces Launch of New Online Dispute Resolution Platform: ODR.com

This new platform combines the functionality of CaseloadManager.com and CREKODR.com, creating the most powerful ODR system in the world! See...

By Colin Rule
Caseload Manager Helps Ombuds Offices Meet Best Practice Standards author.

Caseload Manager Helps Ombuds Offices Meet Best Practice Standards

Ombuds offices have elevated and unique needs for managing personal and case information and for meeting other best practice standards....

By Clare Fowler
Personal Histories in Conflict Resolution Interview Series: Howard Gadlin author.

Personal Histories in Conflict Resolution Interview Series: Howard Gadlin

From the Mediate.com interview series -- a conversation with Howard Gadlin about his chapter in the book Evolution of a...

By Howard Gadlin, Colin Rule
Mediate.com Great Reads Book Club – Susan Raines, Workplace Conflict author.

Mediate.com Great Reads Book Club – Susan Raines, Workplace Conflict

Recording of the second episode of Mediate.com's Great Reads Book Club from 7/30/21 with Prof. Susan Raines talking about the new edition...

By Susan Raines
Congratulations, IOA! 1,000 Members! author.

Congratulations, IOA! 1,000 Members!

Mediate.com would like to celebrate the International Ombudsman Association's 1,000th Member! The International Ombudsman Association (IOA) is a member-led, professional...

By Colin Rule
Race and Caste, Gender and Patriarchy, Wealth and Class: Mediating the Systems, Structures, and Sources of Prejudice author.

Race and Caste, Gender and Patriarchy, Wealth and Class: Mediating the Systems, Structures, and Sources of Prejudice

“The function, the very serious function of racism, . . . is distraction. It keeps you from doing your work. It keeps you...

By Kenneth Cloke
Interview with Don Saposnek author.

Interview with Don Saposnek

This is the complete interview of Don Saposnek by Robert Benjamin.

By Donald T. Saposnek, Ph.D
Interview with Howard Gadlin author.

Interview with Howard Gadlin

This is the complete interview of Howard Gadlin by Robert Benjamin.

By Howard Gadlin
Enlisting the Involvement of Organizational Ombuds to Resolve Workplace Conflicts at Public Schools in Hong Kong author.

Enlisting the Involvement of Organizational Ombuds to Resolve Workplace Conflicts at Public Schools in Hong Kong

The incident In early March this year, a teacher who was in dual capacity of a school librarian and Chinese...

By Jody Sin
Companies Need You! author.

Companies Need You!

Originally published in the ACResolutions Journal, December 2018.1) Opportunities to mediate in the workplace are sky-rocketing! The career opportunities for...

By Clare Fowler
Ombuds and Mediation author.

Ombuds and Mediation

"It was the best of times, it was the worst of times, it was the age of wisdom, it was...

By Bina Patel
Canadian Ombudsman Impartiality Is a Delicate Balance author.

Canadian Ombudsman Impartiality Is a Delicate Balance

Originally published by Slaw, Canada’s online legal magazine: http://www.slaw.ca/2018/10/02/ombudsman-impartiality-is-a-delicate-balance/The recent announcement that another major Canadian bank is withdrawing from the...

By Michael Erdle
Interview with Howard Gadlin – Views from the Eye of the Storm author.

Interview with Howard Gadlin – Views from the Eye of the Storm

This is the complete interview by Robert Benjamin with Howard Gadlin, former Ombudsman and Director of the Center for Cooperative...

By Howard Gadlin
Amplifying Ombuds Trends with Data author.

Amplifying Ombuds Trends with Data

A primary function of an organizational ombuds is to identify and report trends in visitor issues and make recommendations for...

By Jennifer Smith Schneider
Norwegian Legislature to Consider Mandating Student Ombuds for All Universities author.

Norwegian Legislature to Consider Mandating Student Ombuds for All Universities

A committee of the Storting (Norway's supreme legislature) has approved a proposal to mandate Studentombud for all universities in the...

By Clare Fowler
World Health Organization Ombuds Says Dysfunctional Management is Impacting Mission author.

World Health Organization Ombuds Says Dysfunctional Management is Impacting Mission

Last week, the Ombudsman for the international public health agency told leadership that managers lack the interpersonal skills required for...

By Tom Kosakowski
California Legislature Hears Testimony on Role of Ombuds in Sexual Misconduct Matters author.

California Legislature Hears Testimony on Role of Ombuds in Sexual Misconduct Matters

Reposted from Tom Kosawkowski's Ombuds BlogThis week, as part of its on-going effort to respond to allegations of sexual misconduct...

By Tom Kosakowski

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