For those companies who find themselves in court, the use of alternative dispute resolution (ADR) has proven to be a...
By Barry Simon
The most highly publicized and best example of conflict in the work place is the Los Angeles Lakers. We saw...
By Elizabeth Moreno
Conflict coaching is a concept that combines dispute resolution and coaching principles. It is a one-on-one confidential and voluntary process...
By Cinnie Noble
The National Naval Medical Center (NNMC) in Bethesda, Maryland is the first acute health care institution in the nation to...
By Carole Houk
The psychic and monetary costs associated with resolving conflict in the first-half of the conflict cycle are dramatically less than...
By Rian Thomas
Ideal workplaces build loyalty, commitment and pride. Satisfied staff are more productive, produce quality results, seek solutions not problems, are...
By Hamish Brown
Are you concerned about the health of your organizations conflict management system? This diagnostic questionnaire is easy to complete in...
By John Ford
This article first appeared in Fall 2002 newsletter of The Canadian International Institute of Applied Negotiation. The design and implementation...
By Ellen Kabcenell Wayne, Leah Borsa
"Originally published in Vol. 43, Number 4, July-Aug.-Sept. 1997 issue of Business & Economic Review, Moore School of Business, University...
By Elizabeth Whittenbury
Copyright 2003 ADRWorld.com . Reprinted with permission. The Association for Conflict Resolution has joined a growing chorus of groups urging...
By Managing Editor
This article first appeared in the Spring 2002 edition of the New York State Bar Association's Labor & Employment Law...
By Melissa Janis
These comments do not reflect the official position of the Dispute Resolution Section of the ABA, however, they are shared...
By John Bickerman
No corporation purposely arranges to have a hostile work environment – especially today, when violence costs U.S. businesses $36 billion...
By Lynne McClure
This article is courtesy of HR.com, a website committed to making the lives of HR professionals and business managers easier.How...
By Jean Brasel
Introduction This paper will examine the considerations that go into establishing an Ombuds Office within an organization, what constitutes the...
By Rick Russell
Cari M. Dominguez, Chair of the U.S. Equal Employment Opportunity Commission (EEOC), announced the implementation of a voluntary mediation pilot...
By Managing Editor
While conflict may be a constant, paradigms to explain conflict in organizations have changed. Systems thinking or chaos theory is...
By John Ford
“What has disability got to do with conflict?” The disability itself is not the source of "conflict" between parties. Instead,...
By Debra Dupree
Appreciative Inquiry (AI) is a unique and proven approach to accomplish change in any human system- individual, group, team, division,...
By Timothy Germany
The mediations that I handle involve existing relationships rather than one-time contracts or situations. I mediate employee complaints for a...
By Nancy Kramer
Executive Summary Some degree of conflict in an organization is inevitable – even healthy. Yet, if not managed effectively, conflict...
By CPR Institute CPR
PREMISE To use the mediation process- a voluntary, private, and confidential negotiation between parties in dispute with the assistance of...
By Tony Belak
Group Facilitation: A Research and Applications Journal Number 4, Spring 2002, pp. 3-11Wherever choices exist, there is potential for disagreement....
By Gregorio Billikopf
Table of Contents 1 Summary 2.1 Investigation and Decision 2.2 Mediation 3 Alternative Dispute Resolution (ADR) 3.1 Dispute Resolution Processes...
By Ruairí Gogan
Excerpted from Kenneth Cloke and Joan Goldsmith, The Art of Waking People Up: Cultivating Awareness and Authenticity at Work, Jossey...
By Joan Goldsmith, Kenneth Cloke
Honorable Mention in the Law Student Category2002 James Boskey ADR Writing Competition. The competition is Sponsored by the ABA Section...
By Alyssa Shenk
"If you do what you've always done, you'll get what you always got." (Mark Twain) It is likely that you...
By Tom Sebok
Why are so many businesses still dragging their heals about using mediation to resolve workplace disputes? CEO's, Human Resource Directors,...
By Carol V. Bloom
The demise of Enron raises questions about values in business. The media often portray this as a question of good...
By Sterling Newberry
When a company decides to down size for economic reasons it is very disruptive to its’ employees. Initially, there’s the...
By Sterling Newberry
