Conflict Management Coaching Blog by Cinnie Noble
It happens, at times, that we get in our own way when a conflict erupts or is about to. This means doing things like making assumptions about the other person without checking them out; blaming; taking all the responsibility; not taking any responsibility; yielding; avoiding; name-calling; withdrawing; having selective recall that serves us only; not forgiving; not apologizing for our part; and so on.
These and other ways we might choose to manage a fractious interaction get in our way of effective engagement and satisfactory resolution. Essentially, by choosing to speak and act in counterproductive ways, we sabotage a dispute’s potential for success, for reconciliation and for mutual understanding.
Your answers to the following questions about a specific situation in which you may have gotten in your way might provide insights into how and why:
All Things Considered, a National Public Radio news magazine, recently aired a program on the benefits for both patients and the medical profession when hospitals find better ways to respond...By Diane J. Levin