There has been a debate going on in mediation circles for many years about the validity of different approaches to mediation. In recent years this debate has been muffled, but...
By Diane Cohen“How do you deal with someone who is passive-aggressive?” A question sure to arise when we talk about difficult people. Unfortunately, the term is applied so broadly that it serves...
By Gary HarperIntroduction This paper will examine the considerations that go into establishing an Ombuds Office within an organization, what constitutes the usual requirements to allow the Office to perform its functions...
By Rick Russell
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