CONFLICT MANAGEMENT SKILLS TRAINING (6 HRS)

This course is suited for anyone interested in gaining insight and practice in understanding and reducing conflict.
In this fun, informative, and interactive class, we will:

• Explore how conflict works;
• Reflect on how we handle conflict;
• Learn practical and effective skills to address conflict, prevent escalation, listen without defensiveness, speak without offending, and find common ground/satisfying solutions for positive, lasting change.
• This course is a pre-requisite for the 30-Hour Community Mediation Training.
• Conducted on Zoom.
• A minimum of eight participants are required for the training to proceed. If date is changed, registration fee can be refunded or move to the next training.