Understand the nature of conflict, responses to conflict, and the basics of conflict theory. Learn the skills needed to facilitate the management of various types of conflict in a fun, energizing environment. Real-plays give students realistic hands-on experience. This course is a comprehensive overview of appropriate dispute resolution processes. General Civil Mediation Training is the foundational course for all advanced mediation training. Topics include Diversity, Ethics, Generating & Exploring Options, Negotiation Skills, Professionalism, Role and Responsibility of the Mediator, and Advanced Communication Skills including Listening Skills & Re-framing.
Training – 28 Hours
Practicum – 12 Hours