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Four Stages Of Ending A Conflict

From the Business Conflict Blog of Peter Phillips.Don’t make me swear to it, but I believe it was Karl Slaikeu who first presented to me the four stages — or,...

By F. Peter Phillips
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Mediating Off the Grid

Reprinted with permission from the Dispute Resolution Journal, vol. 59, no. 2 (May-July 2004). Copyright © 2004 American Arbitration Association, 212.718.5800. The debate over “evaluative” versus “facilitative” mediation is now...

By Cris Currie
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Mediating ZOPA

PGP Mediation Blog by Phyllis G. Pollack In the last few days, I have mediated a couple of cases in which ZOPA took center stage. ZOPA stands for Zone of...

By Phyllis Pollack

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