Welcome to the Health Care Section at Mediate.com! The integration of dispute resolution and conflict management practices into the health care industry poses special challenges for ADR practitioners. The complexity and unique culture of health care organizations create a perfect environment for growing conflicts that often escalate into formal disputes. Until recently, the health care industry has had relatively little opportunity for incorporating complementary conflict resolution processes into the delivery system. Competing pressures from federal and state government, purchasing cooperatives, technology and drug manufacturers, health care providers and health care consumers continue to increase the need for better methods of preventing and resolving conflicts in the clinical setting. The medical malpractice crisis is just one example of how resources are misdirected toward litigation and liability insurance rather than patient care and improving quality outcomes. Incorporating solid dispute resolution processes and conflict prevention programs into the health care setting can redirect resources to improve outcomes, enhance retention of health care providers, and improve patient satisfaction.
This section is dedicated to the sharing of information, ideas, and solutions for addressing the issues faced by health care organizations and professional groups through the application of conflict management practices. Through integration of ADR principles and processes into the delivery of health services, dispute resolution professionals can foster a culture change in health care systems that will create healing environments for patients and their families and develop collaborative work environments for health care professionals.
A Votre Sante!
Joan Kelly explains that while she used a facilitative model while doing her research, she now usually ends up using elements of all the mediation styles: transformative, facilitative, and evaluative.By Joan B. Kelly, Ph.D.
From the Disputing Blog of Karl Bayer, Victoria VanBuren, and Holly Hayes.In this post, let’s take an example of a physician and a hospital group negotiating to buy the physician’s...By Holly Hayes