Howard Gadlin discusses the challenges of working with people who are authoritarian, oppressive, racist, unethical, exploitive. His first technique in dealing with these people is repressing his own biases and judgements, then listening and trying to understand their perspective.
Howard Gadlin is the former Ombudsman and Director of the Center for Cooperative Resolution, at the National Institutes of Health since the beginning of 1999. Before that, from 1992 through 1998, he was University Ombudsperson and Adjunct Professor of Education at UCLA. He was also director of the UCLA Conflict Mediation… MORE >