If so, you have a lot of company. Having reviewed negotiation publications and listened to colleagues, I can confidently assert that most of us grossly misuse the term “BATNA.”...
By John LandeMost people think ADR professionals believe that all conflicts are bad. Quite the contrary. Those of us who are trained and practiced in dispute resolution understand that conflict must ripen...
By Victoria PynchonJeff Kichaven writes on mediation for the International Risk Management Institute. First published on IMRI.com. To your client, your choice of a mediator reflects on you every bit as much...
By Jeff Kichaven
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