The University of Massachusetts Boston (UMass Boston) is a recognized model of excellence for urban public research universities. The scenic waterfront campus, with easy access to downtown Boston, is located next to the John F. Kennedy Library and Presidential Museum, the Commonwealth Museum and Massachusetts State Archives, and the Edward M. Kennedy Institute for the United States Senate.
One of the five campuses of the UMass system, UMass Boston is a research university with a teaching soul. The University combines rigorous focus on the generation of knowledge that characterizes a major research university with a dedication to teaching that places its top scholars in undergraduate and graduate classrooms where a 17:1 student-to-faculty ratio fosters optimal student-faculty interaction. UMass Boston’s is the most diverse student body among New England universities and the third most diverse of all four-year institutions in the country. The University has a growing reputation for innovation and a particular focus on research addressing complex urban issues. As metropolitan Boston's only public research university, UMass Boston offers its faculty, staff, and students both an intimate learning environment and the rich experience of a great American city.
This is an exciting time for the University as it is completing a new ten-year strategic plan and launching a new branding campaign that will further propel UMass Boston forward as a university of and for the times. The University maintains a strong commitment to all aspects of diversity and inclusion, including anti-racist and health promoting initiatives. UMass Boston is proud to be an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI).
Consistent with its commitment to equity and an ethic of care, the University has undertaken to create the new role of University Ombudsperson. Reporting directly to the Chancellor, the Ombudsperson will be responsible for introducing this new role to, and establishing it on, the campus. The Ombudsperson is a neutral resource for impartial dispute resolution. The primary duty of the position is to provide confidential and informal assistance for any member of the university community -- including students, faculty, and staff—who has a problem or concern. The Ombudsperson will use individual or group mediation, reconciliation, personal counselling, group workshops, and other means aimed at empowerment among individuals and groups, with sensitivity to those subjected to inequitable conditions. In addition, the Ombudsperson is responsible for developing systems for ongoing and systematic analysis of policies, patterns, and trends and providing recommendations for policy and campus climate improvements that can contribute to the goal of restorative justice across campus. This position supplements, but does not replace, the University’s existing resources for formal conflict resolution.
Functioning with the level of independence appropriate to the role, the Ombudsperson does not accept notice on behalf of the University. While maintaining confidentiality of communications, at the direction of the Chancellor the Ombudsperson may periodically report to the university community as appropriate based on anonymous and aggregate data. The Ombudsperson also may assist the Assistant Chancellor for Diversity, Equity & Inclusion in assessing the climate of the campus as necessary and appropriate.
The Ombudsperson considers all sides of a question impartially and objectively, explains and clarifies the University’s established policies and procedures in collaboration with the campus leaders responsible for the same, and actively represents the University's commitment to fundamental fairness in its community. The Ombudsperson will bring to the appropriate campus community member’s attention any policies, programs, or institutional decision that they believe may require amendment; however, they do not have the authority to order changes in rules, regulations, policies, procedures, or the behavior of others. In this key leadership role, the Ombudsperson will be responsible for collaborating as appropriate with the University’s general counsel and pertinent offices such as the Office of Diversity, Equity and Inclusion, the Office of Civil Rights and Title IX, human resources, the provost’s office, and student affairs.
Examples of Duties
Dispute Resolution, Consultation, and Referral
Integrity and Cultural Competency
Policy Analysis and Feedback
Establish/Maintain the Ombuds Office
Diversity, Equity, and Inclusion:
Organizational Knowledge and Networking
Demonstrate outstanding communication skills and ability to effectively transmit and interpret information effectively with individuals at all levels of the organization, internally and externally.
Please apply online with your resume, cover letter and list of three references.
Review of candidates will begin as soon as possible.
Salary Range: Commensurate with experience
This is a non-union exempt position.
UMass Boston requires all employees to be vaccinated against COVID-19 and to confirm proof of their vaccination status. Exemptions from the vaccine requirement will be permitted only for qualifying religious or medical reasons.
The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.
UMass Boston normally does not provide H-1B visa sponsorship for non-academic positions.
The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.
UMass Boston requires all employees to be vaccinated and to confirm proof of their vaccination status. Exemptions from the vaccine requirement will be permitted only for qualifying religious or medical reasons. Regardless of vaccination status, you must wear a face covering in public indoor spaces on campus.