I’m disillusioned with terms like “conflict management” and “conflict resolution,” though I continue to use them. I use them because I haven’t yet found an optimal replacement. When I’m in...
By Tammy LenskiFrom the Blog of Phyllis G. Pollack. Most of the cases that I mediate are in litigation. They are lawsuits in which each party has hired an attorney to represent...
By Phyllis PollackA few years ago an article reported that the one thing employees most wanted in the new year was for managers to resolve disputes between staff members more quickly. Seems...
By Maria Simpson
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