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Backhanded Compliments

IndisputablyThose of us who teach negotiation often focus on building rapport and being attentive to relational dynamics. Expressing appreciation is part of the negotiator’s skillset, and giving compliments falls somewhere...

By Jen Reynolds
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My Way or the Highway

Cinergy Coaching by Cinnie Noble It has been a long time since I first heard the expression my way or the highway. Within the context I first heard it and...

By Cinnie Noble
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Measuring Conflict: Both The Hidden Costs and the Benefits of Conflict Management Interventions

It's Friday, and you are in the process of clearing your desk before you leave work for the day. One of your client managers comes into your office and asks...

By Cynthia Barnes-Slater, John Ford

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