Most business owners are small business owners, competing in an increasingly intense and flattening global environment. As can be seen from the efforts of the current administration to reform the justice system, there are many disadvantages identified by business interests in the current system. This article will discuss those disadvantages, the alternatives, and how you can maximize your efficiency and profitability through the effective use of alternative dispute resolution.
THE PROBEMS WITH THE COURT SYSTEM
In business, we make commitments to perform. Those commitments are written and verbal contracts. These contracts are promises, and parties making these promises rely upon each other to fulfill them. When one party or the other fails to keep those promises, disputes arise.
These disputes can prove costly. Supply chains for good and services are interrupted; the aggrieved party must scramble to meet customer’s needs; uncertainty and decreased profits are likely to result. Lawyers inevitably enter the scene at great cost and disruption.
Traditionally, in the event of a contract breach, one party will hire a lawyer and begin a negotiation process which may or may not achieve satisfactory resolution. When it does not, off to court with a lawsuit.
Lawsuits have several inherent disadvantages for business:
This system’s inherent drawbacks interfere with the small business owner as much, or more so, than the international corporation. Often small business owners have a narrow supply chain, and have built their businesses on personal relationships. These personal relationships become embattled with the advent of a lawsuit. Lawyers will instruct their clients not to discuss the case with the opponents outside of their presence, thus bringing communication—the lifeblood of commerce—to a halt.
Shifting to a global perspective, it is undeniable that the Earth is flattening for business. We compete with not only other local businesses, but also form strategic alliances which span the globe. For lawyers, this horizontal configuration of business means that jurisdictional issues develop. Where will you sue if there is a breach of contract? What law will apply? Lawyers know that it may prove difficult to compel overseas businesses to answer in American courts in the event of dispute.
Moreover, it can be an economic disaster to permit competition to gain strategic advantage with intelligent use a cheaper, tailored, and more efficient way to resolve the inevitable problems associated with business. American business must adapt to the flattening world through intelligent use of alternative dispute resolution in order to remain competitive.
HOW TO PREVENT THE WAR
Wise companies are often incorporating mandatory mediation in their contractual agreements prior to instituting litigation. Mediation is a much more flexible vehicle than the court system or arbitration for resolving business disputes. Requiring good faith participation in mediation prior to the filing of a lawsuit provides several strategic advantages to the traditional court system. These advantages include:
With mediation, costly war is, at best, prevented, and at worst, held in abeyance to actively pursue peace. Such clauses are frequently seen in real estate sales contracts, and contracts involving construction, and other businesses. The future for American business must include this alternative dispute vehicle to prevent the war.
DISTINGUISHING THE TYPES OF ADR
Arbitration vs. Court Litigation
Mediation vs. Arbitration
As you can see, none of the advantages of mediation: control, constructive dialogue or creativity, is available to the parties in arbitration. Lawyers are litigators, and arbitrators are judges at arbitration.
Arbitration does not prevent the war; it only changes the theater of battle. In contrast, mediation offers many opportunities that arbitration does not.
In the last decade, many lawyers, and some non-lawyers, have become specially trained to assist businesses solve their disputes by way of mediation. While some knowledge and expertise of the subject area can be helpful, more often the skilled mediator applies tried and true techniques in dispute resolution to successfully guide the parties to an agreed result. There are no losers in mediation, and often the root cause of the dispute can be identified and resolved so that business may continue in the future. This result is highly unlikely following jury trial verdict or arbitration award.
Preventing the war is far cheaper than fighting it. For example, the cost of mediation may be as much as $5,000.00 per day, split between the parties. Anyone who has paid an attorney’s fee in a dispute understands the cost savings and economic advantages of mediation over going to war.
MAKING THE PEACE
History is full of missed opportunities to make a just peace after war can not be avoided. Most litigants feel like combatants in a war of attrition in which resources are spent fighting rather than making profits. Many have personal interests and emotions invested in the dispute.
Lawyers are trained well to be litigators and to fight for their clients. They are the generals in a profitable war. Surprisingly, the majority of lawyers who litigate are not trained to make the peace. Only in the last ten years have law schools offered any courses of significance in ADR, and none are typically required as part of a core curriculum to graduate with a law degree.
Mediators are particularly skilled in navigating impasses that the parties can not overcome. Indeed, skilled mediators view impasse as opportunity.
It is a fact that, on many occasions, war can be ended only after the combatants are exhausted, either emotionally or financially, from fighting. If this is the case, mediation can assist in directing the parties to conducting more streamlined discovery to obtain facts which are at the crux of the dispute. Therefore, even if litigation can not be avoided entirely, mediation can assist in bringing it to an earlier end. This benefits the parties tremendously.
WHAT TO EXPECT AT MEDIATION AFTER LITIGATION IS COMMENCED
Participants in mediation after a lawsuit is filed are represented by their attorneys. Each side may choose to provide written briefs to the mediator outlining their respective positions in the dispute. Sometimes these briefs are confidential.
During the mediation process, there may be occasions when all parties are in the room together explaining positions. More often than not, however, the majority of time in mediation is spent in separate “caucuses” where information can be confidentially shared with the mediator. The mediator’s role is to listen and facilitate discussion, and most importantly to find the crux of the dispute and to work toward resolving the problem and/or harmonizing the parties’ positions.
Success in any business dispute is measured by the just peace, which is result in the continuing success of the venture. Misunderstandings and personality clashes with the inherent emotional issues they create must be separated from the truly irreparable conflict. When mutual profit is at stake, it is essential that the parties move quickly to attempt full and fair resolution. A skilled mediator can assist in this process, and make concrete suggestions to fashion the relationship going forward to avoid pitfalls and prevent foreseeable future disputes.
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