Find Mediators Near You: Podcast Episodes 10, 11 & 12 – How to Build a Thriving Mediation Practice with Natalie Armstrong-Motin

In this Episode 10, which is part 1 of a 3-part series, Natalie Armstrong-Motin–Founder and Managing Director of Marketing Resolution–discusses How Mediators Can build a Thriving Mediation Practice.  Episode 10 focuses on the beginning mediator and covers the following:

– the importance of the entrepreneurial mindset

– the questions you need to answer to determine strategy for building a thriving mediation practice

– the timeline for building a mediation practice, and

– the business basics for a mediation practice.

Episode 11 focuses on the intermediate level mediator and covers the following:

– How mediators can use permission-based marketing to promote their practice

– The importance of finding the method of marketing that feels authentic to you

– The mindset that you need to be effective at networking

– Why you should use social media and the impact of “social proofing”

Episode 12 focuses on the master level mediator and covers the following:

– How you know when you are ready to “level up” from an intermediate mediator to a master mediator

– Three ways to make more money as a master mediator

– Effective marketing activities for master mediators

– The importance of providing information and not “selling” the resolution industry

– What a mediation practice looks like for a master mediator


Natalie J. Armstrong-Motin

Natalie J. Armstrong is President of Golden Media, a marketing company that specializes in marketing and promoting the ADR industry and its service providers. She has been involved in the Alternative Dispute Resolution (ADR) industry as both a practitioner and a marketer for more than a decade. She has designed… MORE >


Veronica Cravener

Veronica Cravener is a mediator and trainer for Mediate to Achieve, LLC, based in Columbus, Ohio, USA.  She has mediated more than 500 disputes across areas such as landlord-tenant, contracts, consumer-business, personal injury, neighbors, individual disputes over money, and post-employment disputes.  She is experienced at mediating by text message in… MORE >

Featured Mediators

View all

Read these next


Congregation Conflict Resolution: The Member’s Role

To you who are congregation members. You may not see yourself as a mediator or think that you have the skills to facilitate discussion, but I believe that God has...

By Lester L. Adams

Statement Of Restorative Justice Principles

This Statement of Principles derives from a development of an exercise undertaken by the Restorative Justice Consortium to revise the well recognised Standards for Restorative Justice. The Principles will provide...

By Restorative Justice Consortium of the UK UK

Consensus Building And The Unshakable Rightness Of Belief

From John Folk-Williams's blog Cross Collaborate Anyone who’s worked at building consensus on public policy knows the frustration of trying to reason with someone who just won’t change a position...

By John Folk-Williams