Find Mediators Near You: Podcast Episodes 10, 11 & 12 – How to Build a Thriving Mediation Practice with Natalie Armstrong-Motin

In this Episode 10, which is part 1 of a 3-part series, Natalie Armstrong-Motin–Founder and Managing Director of Marketing Resolution–discusses How Mediators Can build a Thriving Mediation Practice.  Episode 10 focuses on the beginning mediator and covers the following:

– the importance of the entrepreneurial mindset

– the questions you need to answer to determine strategy for building a thriving mediation practice

– the timeline for building a mediation practice, and

– the business basics for a mediation practice.

Episode 11 focuses on the intermediate level mediator and covers the following:

– How mediators can use permission-based marketing to promote their practice

– The importance of finding the method of marketing that feels authentic to you

– The mindset that you need to be effective at networking

– Why you should use social media and the impact of “social proofing”

Episode 12 focuses on the master level mediator and covers the following:

– How you know when you are ready to “level up” from an intermediate mediator to a master mediator

– Three ways to make more money as a master mediator

– Effective marketing activities for master mediators

– The importance of providing information and not “selling” the resolution industry

– What a mediation practice looks like for a master mediator


Natalie J. Armstrong-Motin

Natalie J. Armstrong is President of Golden Media, a marketing company that specializes in marketing and promoting the ADR industry and its service providers. She has been involved in the Alternative Dispute Resolution (ADR) industry as both a practitioner and a marketer for more than a decade. She has designed… MORE >


Veronica Cravener

Veronica Cravener is a mediator and trainer for Mediate to Achieve, LLC, based in Columbus, Ohio, USA.  She has mediated more than 500 disputes across areas such as landlord-tenant, contracts, consumer-business, personal injury, neighbors, individual disputes over money, and post-employment disputes.  She is experienced at mediating by text message in… MORE >

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