A former lawyer with a Master of Laws in ADR, I am a certified mediator (Advanced Practitioner with the Association for Conflict Resolution) and Professional Coach (PCC). My mediation practice focuses on interpersonal disputes primarily in organizations/workplaces. The majority of my work, however, is conflict management coaching (also known as conflict coaching), which I provide worldwide. In this regard, in 1999, as a pioneer of this process, I created the CINERGY® model which is a one-on-one process in which a trained coach helps clients gain increased competence and confidence to manage and engage in their interpersonal disputes. This form of coaching is also commonly used to prepare people to effectively participate in mediation. My team and I train mediators, lawyers, coaches, HR, leaders and others internationally in this specialized process (both face to face and virtually).
I am the author of author of six books, including two on ADR – Family Mediation: A Guide for Lawyers (1999) and Mediation Advocacy (1998) – and two books on coaching – “Conflict Management Coaching: The CINERGY™ Model” and “Conflict Mastery: Questions to Guide You”. I also co-authored a chapter entitled “Conflict Management” in The Handbook of Knowledge-Based Coaching.
Social Worker, Lawyer, Mediator, Coach
Since 1990 I have mediated hundreds of cases in a wide range of contexts – family, estates, workplace, professional colleges, etc.
Facilitative and transformative
B.A. (Psych), BSW (Honors), LL.B., LL.M. (ADR)
PCC- Professional Certified Coach( International Coaching Federation)