We are a non-profit conflict resolution center servicing communities throughout North Central Massachusetts since 1988. We provide low cost mediation, conflict coaching, facilitation services to members in a variety of cases including: landlord/tenant, consumer/business, neighborhood disputes, parent/child, siblings, co-parents, business/business, etc. We also provide conflict resolution training to schools, youth centers, and the community. Our agency DOES NOT provide divorce mediation services at this time.
Executive Director,Lisa Z Wood entered the field of mediation in 2012 and began mediating with MSI as a volunteer in 2013, while developing an independent law and mediation practice. Lisa has also trained in Divorce Mediation, Family and Elder Mediation, Summary Process, and Permanency Mediation, as well as Conflict Coaching, Conciliation and Restorative Justice. Lisa has also trained as a Collaborative Attorney. In the past, she assisted as a mentor/coach for Fitchburg State University’s mediation course. Lisa also volunteered as a mediator and mentor mediator with the FTF mediation program at MCC Law Center and served temporarily as a Mediation Coordinator for the Law Center in 2016.Lisa joined the staff at MSI in May 2018 as Assistant Director and has been the Executive Director of MSI since August 2018. Lisa also serves as a member of the Program Advisory Council and training subcommittee for the Massachusetts Office of Public Collaboration.
Other staff members and volunteers at Mediation Services of North Central MA, Inc. have varying work and educational backgrounds, but all are trained in facilitative mediation and participate in ongoing continuing education training.
Lisa has been mediating since 2012 in the community mediation field. She also has experience in divorce and family mediations in private practice. Conflict Coaching, Ombuds services, Training, and Restorative Circles are also part of her work at Mediation Services of North Central MA, Inc.
We practice facilitative mediation and strongly believe that people have the ability to resolve their disputes.
Bachelor’s of Arts from Boston University
Juris Doctor from Suffolk University Law School
As a non-profit, we are able to offer either free or low-cost mediation and conflict coaching services to the communities we serve. Not all cases qualify for free services, but many do, there are certain criteria determined by grant funding.
