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Senior Mediator

Senior MediatorThis mediator has at least 100 hours of mediation training, 500 hours of mediation experience, agrees to take part in at least 12 hours per year of continuing mediation education, and subscribes to's required standards of mediation practice.Premium MemberCertified Mediator

Susan Bulfinch

Professional neutral with over 25 years experience mediating issues involving small business disputes, family, parenting and divorce, workplace and employment, and general civil matters. In private practice since 1994 offering mediation consultation, training, negotiation, and facilitation services in the private and public sector. Susan mediates throughout Arizona although based in Phoenix and Scottsdale. Susan currently mediates for the U.S. Postal Service, Maricopa County Justice Courts and serves on the Employment Mediation Panel of the American Arbitration Association. Former Instructor in the Mediation and Dispute Resolution Professional Certificate Program at UC Santa Barbara.

ADR Experience

Extensive experience mediating family and divorce issues including parenting, child and spousal support, division of property, debts, fees, marital mediation and prenuptial agreements. Specialize in working with high conflict couples. Have mediated workplace, sexual harassment, and wrongful termination disputes between supervisors and employees; numerous EEO claims of discrimination and violations of the Americans with Disabilities Act; homeowner and neighborhood matters; insurance claims with respect to earthquake damage; bankruptcy and general business and breach of contract claims. Have over 500 hours of mediation, negotiation and collaborative law training and teach two courses at University of California at Santa Barbara, Mediation and Dispute Resolution Professional Certificate Program.


Mediation is a collaborative process where I help facilitate open communication between all parties and identify areas of agreement to promote resolution of all issues. Strive to build trust and maintain an environment conducive to constructive conversation and adapt my style to the needs of the situation utilizing a facilitative, directive or transformative approach. Unless agreed otherwise, we begin in joint session and proceed with caucus as necessary. In complex litigated cases, parties are asked to submit a brief mediation statement in advance. My practice encourages the parties to meet without attorneys if they so choose.


B.A., Hampshire College; J.D., Southwestern Law School; Diploma in Advanced International Law, McGeorge School of Law in cooperation with Salzburg University, Austria. Graduate studies in mediation and negotiation at University of Massachusetts, Boston and Program on Negotiation, Harvard Law School, Cambridge, MA.

Areas Of Practice

  • ADA
  • Adult Family
  • Business
  • Civil (general)
  • Commercial
  • Community
  • Contracts
  • Cross Cultural
  • Divorce (all issues)
  • Divorce (parenting)
  • EEOC
  • Elder
  • Employment
  • Entertainment
  • Family
  • Insurance
  • Intellectual Property
  • Landlord - Tenant
  • Legal Malpractice
  • Partnership
  • Personal Injury
  • Postal Service
  • Professional Fees
  • Real Estate
  • Technology
  • Victim - Offender
  • Workplace

Additional Services

  • Advanced Mediation Trainer
  • Communication Skills Trainer
  • Conflict Coach
  • Mediation Consultant
  • Mediation Trainer

Fees and Provisos

Hourly and per-day rates set by mediator. Only charge for long distance travel.

Liability Insurance

  • Yes


  • Available upon request