Contact Amy Miller

Amy provides resources for small and medium size businesses needing to handle conflicts in a cost effective and timely manner. With experience of 22 years working at a Fortune 10 corporation, Amy brings her skills of negotiation, strategic planning and personal connection to resolve any conflict to resolution. Most importantly, Amy finds ways businesses can grow their business through conflict as it is often an opportunity.

22 years working at AT&T Corporation as a Customer Relationship Manager, Escalation Manager, International dispute manager and coached a team of 17 represented employees.

At AT&T, I provided 22 years of dispute resolution for global corporations such as Tesla, VWR International, Becton Dickenson, AFL-CIO, Microsoft and many others. Also provided dispute resolution for government agencies such as State of California, City of Dallas, Amtrak, and other government, medical and educational organizations within the US.

University of Vermont (UVM) BS in Political Science and BS in History

I use transformative mediation style with UX (user experience) feedback. I believe if we can identify common conflicts and share unique or current solutions with others in the profession and business community, we might be able to prevent other conflicts. Empathize, Define, Ideate (or Brainstorm), Prototype (or Document) and Test (get feedback) are the steps I follow when I meet with my business clients.

Free initial one hour consultation. Business clients - contact for fees as based on needs. New Business owners - Reduced rates available. Proof of tax ID request required. Nonprofits: pro bono

Traci Lowe National Association of Certified Mediators Conflict Resolution Center