From the Disputing Blog of Karl Bayer, Victoria VanBuren, and Holly Hayes.When we saw this link on mediate.com about nurses requesting mediation to achieve safe staffing levels, we wondered where...
By Holly HayesFrom Maria Simpson's Two-Minute TrainingsActually, there’s no “just” about it. Listening is often the hardest thing to do, if you really want to do it right. I once worked with...
By Maria SimpsonImpatience can be a big contributor to conflict, and an obstacle to effective conflict resolution. I started writing a post about this impatience/conflict connection long before so many of us...
By Lorraine Segal