Last fall, my 13 graduate negotiation students, few of whom described themselves as good negotiators when class started, mostly shuddered at the prospect of one assignment in particular: Each week, they had to negotiate something. A matter at home. A better price on a purchase at the mall. A contract with a vendor at work. A problem with a colleague.
We kept track of their negotiations outside of class in our online discussion forum, where they could post about the negotiation, celebrate, or ask for insights about what could have been done better. Seven weeks later, when the term ended, these 13 graduate students had successfully completed dozens of home and workplace negotiations, and I estimate they saved well over $10,000 in purchases ranging from new carpet to sporting goods to coffeemakers. Not bad for a group that claimed not to like negotiating!
Survey Overview A recent survey was conducted of 24 provincial and territorial medical and nursing licensing agencies measuring their use of alternative dispute resolution (ADR) in the professional disciplinary process....
By Rob RobsonThis article is reprinted with permission from the Collaborative Law Journal (Fall 2007).Mediators and Collaborative Practice (“CP”) professionals receive training in communication skills, but that training typically involves in-person communications....
By David HoffmanPGP Mediation Blog by Phyllis G. PollackOne of the most important things a mediator must do- if not the most important- is to build trust and rapport with the parties....
By Phyllis Pollack
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