10 Creative Ways to Handle Rude or Difficult People

Chris Moore's account of CDR's work in South Africa during the apartheid and anti-apartheid movement. Moore describes working with employers and conducting workshops for different South African groups.

Australian trainers, Julie Walker and Lynora Brooke, talked recently with LEADR's, Fiona Hollier about integrating conflict coaching into ADR practice. Listen here

Kluwer Mediation BlogIn February 2014, the Litigation and Arbitration Practice of international law firm Hogan Lovells announced the findings of a survey they conducted among 146 senior lawyers and executives...