Mastering personal injury mediations require preparedness, patience, and a willingness from the affected parties to compromise. One other important step for a successful mediation is the open exchange of information between the two sides. A mediator does not always need to have loads of experience but needs to understand the fundamentals behind the dynamics of a negotiation.
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From Stephanie West Allen's blog on Neuroscience and conflict resolution. For years I have wondered why people, even friends, call me Stephanie Allen West, perhaps a third of the time....By Stephanie West Allen