Mediation and conflict resolution skills are imperative to those in EMS leadership and those still in the field. Discord between crew members can often affect day-to-day productivity, an employee’s sense of wellbeing and even patient care.
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Previously Published in: ACResolution, The Quarterly Magazine of the Association for Conflict Resolution, Spring 2003.Introduction You are probably saying to yourself “What a strange title.” This seems especially true when...
By Ginny Morrison, Rob Robson(This is the second article in a series of 3). The impacts of what and how we communicate can be very profound for others. Even by simply uttering a single...
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