Mediation and conflict resolution skills are imperative to those in EMS leadership and those still in the field. Discord between crew members can often affect day-to-day productivity, an employee’s sense of wellbeing and even patient care.
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From the Blog of Phyllis G. Pollack. The other week, my blog discussed the Thomas-Kilmann MODE Instrument that is used to assess how individuals confront and handle conflict. One of...
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