Banks to embrace mediation to resolve disputes

CPR Speaks BlogEarlier this month, Gary Friedman, co-founder of the Center for Understanding in Conflict, of Santa Rosa, Calif., conducted a video breakfast roundtable titled “Inside Out: Confessions of a Mediator...

Here’s a few things I’ve heard lately: “They made me do it!” “They forced me to respond the way that I did.” “It’s all their fault, they backed me into...

At a much earlier time in my career, I addressed the disciplines of conflict management and change management as if they were distinct topics. Gradually, however, I began to see...