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EEOC’s Pivot to Virtual Mediation Highly Successful, New Studies Find

EEOC’s Pivot to Virtual Mediation Highly Successful, New Studies Find

Agency Will Continue to Offer Virtual Option to Participants Even After In-Person Services Resume

WASHINGTON – The U.S. Equal Employment Opportunity Commission (EEOC) today announced that two new independent studies report overwhelming satisfaction with the EEOC’s mediation program as well as a successful transition from in-person to online mediation as a result of the COVID-19 pandemic.

Specifically, participants view the EEOC’s voluntary mediation program to be highly effective, fair and neutral, and expressed strong satisfaction with the process. The studies also found “near unanimity” in participants’ willingness to participate in the mediation program in the future.

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