How to use mediation rather than litigation to resolve business disputes
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This is Colin Rule's excellent six minute presentation on Online Dispute Resolution from the Reinvent Law Channel. Colin is former director of online dispute resolution at eBay - Pay Pal.
Why? Well, firstly because treating others like enemies is for violent conflict and that is what we are trying to avoid with a negotiation/mediation, right? Treating the other person(s) like...
John M. McKee, founder and CEO of BusinessSuccessCoach.net, put together 10 Tips & Tactics for Dealing With Conflict which I think will help ADR professionals- as a mediator, ombuds, coach,...