How to use mediation rather than litigation to resolve business disputes

This is Colin Rule's excellent six minute presentation on Online Dispute Resolution from the Reinvent Law Channel. Colin is former director of online dispute resolution at eBay - Pay Pal.

Why? Well, firstly because treating others like enemies is for violent conflict and that is what we are trying to avoid with a negotiation/mediation, right? Treating the other person(s) like...

John M. McKee, founder and CEO of BusinessSuccessCoach.net, put together 10 Tips & Tactics for Dealing With Conflict which I think will help ADR professionals- as a mediator, ombuds, coach,...