Find Mediators Near You:

Mediation as a tool for eviction prevention: conflict intervention service

Mediation as a tool for eviction prevention: conflict intervention service

Since 2016, MOHCD has partnered with the Bar Association of San Francisco to offer the Conflict Intervention Service (CIS), an on-demand continuum of alternative dispute resolution services available to tenants, landlords, property managers, and on-site service providers (in supportive housing) at any stage of a tenant-tenant or tenant-landlord conflict. The focus is on quickly deescalating tensions that can lead to an eviction or other forms of housing instability.

Since its inception, CIS has mediated almost 800 cases and has had a resolution rate of 95%. In many of these cases, vulnerable and low-income residents have avoided eviction and possible homelessness.

Success story: Janet, a senior with severe Post-Traumatic Stress Disorder (PTSD) has been living peacefully in supportive housing for more than four years, after almost 30 years of homelessness. When Rachelle (a new on-site service provider) arrived, severe conflict erupted between the two women. Janet faced eviction after shoving Rachelle on two occasions. Two CIS mediators and a social worker engaged both women in a series of individual “small conversations.” A breakthrough occurred when one of the mediators, Simon, discovered a shared love of singing with Janet, a former Calypso singer in Trinidad. They literally sang Janet out of her fear and into an engagement plan between the women. Eviction was avoided and the CIS social worker has been keeping the parties on track.

CIS is designed to stabilize housing through modeling creative approaches and restoring civility to resolve and prevent conflict. This offers stakeholders a non-adversarial, collaborative process, focused on building a more stable tenant-landlord relationship.

Learn more at

Featured Members

View all

Read these next


Conflict Haikus

From Dan Dana's poetry collection at MediationWorks.comHidden Common Ground intractable feud beneath positions’ hard crust interests underlie either-or, win-lose— myth of impasse flourishes false certainty gels foe plays the partner...

By Daniel Dana

Shifting The Strange Attractor: An Exploration of Chaos and Change Agency

INTRODUCTION Painters, poets, and musicians have long known that creativity blossoms when they are participating in chaos. Novelists strive for that magical moment when they lose control and their characters...

By Mimi E. Lyster

Mediation Jokes

There is much discussion on whether or not mediation is a profession yet one of the defining marks of a profession is when you can tell jokes about its practitioners....

By John Kenyon