Know and Use the Rules of Influence Nearly all negotiators know Robert Cialdini’s six “rules” of influence: reciprocation, commitment and consistency, social proof, liking, authority and scarcity. They are easy...
By Victoria PynchonEye on Conflict Blog by Lee Jay Berman“Seek first to understand, then to be understood.” – Stephen R. Covey We are once again in the wake of a tragedy. News...
By Lee Jay BermanFrom John Folk-Williams's blog Cross Collaborate Leaders and managers who convene consensus building groups are often frustrated by the difficulty of one of the first steps: defining the problem the...
By John Folk-Williams
