The fair and swift resolution of consumer disputes serves the interests of not only the consumers, but also the businesses involved. Consumers purchase more when they are confident that they will be treated fairly in a potential dispute.
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EXPERIENCED INTELLECTUAL PROPERTY MEDIATORS: INCREASINGLY ATTRACTIVE IN TIMES OF PATENT UNPREDICTABILITY Winter 2008 (Westlaw Link Here) Thanks to Ms. Tran for citing to the IP ADR Blog's Interview with Jay Taylor: ...By Victoria Pynchon
Now that I've been a mediator for a while it's too easy to forget those early days when I was discovering mediation as an advocate in the courtroom one day,...By Geoff Sharp