The Tennessee Department of Commerce & Insurance (“TDCI”) proudly announces the return of over $17.45 million to Tennesseans through mediation and restitution efforts in 2023.
This is the largest amount of money ever repaid to consumers in a single year in the Department’s history.
As part of the mediation and restitution process, TDCI’s Consumer Insurance Services team mediated 3,771 complaints between consumers and insurance companies. Through this work, previously denied claims were overturned and additional benefits were identified and paid.
“TDCI’s Consumer Insurance Services team has worked tirelessly on behalf of Tennessee consumers in 2023, and I congratulate them for their record-breaking work,” said TDCI Assistant Commissioner Bill Huddleston. “Dealing with insurance-related issues can be overwhelming and frustrating, and our dedicated Consumer Insurance Services team is always ready to assist consumers with their questions and complaints. Filing a complaint is always an option for consumers who feel as if an insurance claim has been unjustly denied, or if they have questions or concerns about their insurance policies.”
TDCI regulates all lines of insurance and encourages consumers to contact the Consumer Insurance Services team with any insurance-related question or concern. Among consumers’ top complaints are claim denials, claim delays, unsatisfactory settlement offers, and out-of-network benefits.
Consumers should review these tips when working with their insurance company:
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