What does good mediation look like? A consumer’s eye-view.

Susan David, psychologist and author or the book ‘Emotional Agility’ states that organisations need to get comfortable with uncomfortable emotions in order to provide a psychologically safe workplace in which...

In Ireland and the UK, the success of a mediation service often depends on the cooperation of third parties. Police officers, HR professionals, or social housing providers frequently find themselves...

By turning their faces from the legal system, many companies have saved fortunes in the money and time that legal proceedings require. Instead of litigation, many companies are turning to...