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Why Employee Mediations Fail — and How to Get Them Back on Track

Why Employee Mediations Fail — and How to Get Them Back on Track

by Peter T. Coleman and Joshua Flax

Many managers are aware of the upsides of mediating conflict between employees. But mediation can break down, and the authors’ research explains four reasons why that may happen. Being aware of these potential tripwires allows managers to watch out for them.

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