Business Conflict Blog by Peter Phillips
On the front page of today’s New York Times there appears an article reporting on a legal argument that is purportedly being advanced by Wells Fargo in response to claims brought on behalf of thousands of customers in whose name, and without whose knowledge, over 2,000,000 “sham” accounts were established.
The bank is reported to be arguing that the accounts that the customers did not authorize contained agreements that the customers did not see, containing provisions that the customers did not understand, pursuant to which judicial class actions were barred. These provisions — drafted by the bank — apparently also unilaterally decreed that customers seeking redress were required to avail themselves of private arbitration as their exclusive method of redress. The bank wants these provisions enforced and the judicial claims dismissed in favor of thousands of individual arbitrations.
In the fourth graf of this article, “arbitration” is defined as “a secretive legal process that often favors corporations.”
Will someone who gives a damn about dispute resolution in this country please take care of this? I don’t mean teaching the Times reporters what arbitration is. I mean unilaterally promulgating provisions in consumer contracts that are secretive and often favor corporations.
From the Disputing Blog of Karl Bayer, Victoria VanBuren, and Holly Hayes. A new study published in the March edition of the Joint Commission Journal on Quality and Patient Safety...By Holly Hayes