Find Mediators Near You:

Replace TSA John Pistole?

The Transportation Security Administration (TSA) head, John Pistole, has become known by many Americans because of his hard-line, inflexible stance that aggressive patdowns of airport passengers will not be modified.

Passengers can choose between body scanners, which enable screeners to see them naked or opt out for the new aggressive patdowns that passengers have described as sexual molestation. A passenger’s refusal to allow either can cause the passenger to be arrested. Worse, Pistole has announced that some passengers will be singled out for the aggressive patdown that extends to all private areas of a person’s body.

A busy travel season is arriving. In response to the new patdown procedure, some are calling on passengers to refuse the aggressive patdowns—an effort that could cause chaos in our airports. Since Thanksgiving, at least three Lawsuits challenging the patdowns have been filed. The suits allege civil rights violations.

Pistole was an FBI agent before coming to the TSA. If his obstinance before the U.S. Senate is any indication of his degree of social skills, then one can assume that he did not get along well with co-workers in the FBI.

In order to be a solid Law Enforcement leader, one must possess excellent social skills. Included should be a expertise in interpersonal conflict resolution. Yes, Pistole has an obligation to keep travelers safe; however, Pistole also has an obligation to guard children from being groped by TSA employees. Pistole has an obligation to allow men and women to be free from exploitation by TSA workers. Since we are a country characterized by Democracy, Pistole has an obligation to do what the people ask when the request is reasonable. This obligation extends to all of our federal elected officials. Let us commend the specific elected officials who ordered Pistole to Capital Hill this week to explain why law abiding American citizens are robbed of their dignity through “the” degrading, invasive searches.

What is so bothersome is Pistol’s unwillingness to compromise. But wait, perhaps Pistole will compromise. He has capitulated to pilots’ unions, which sounded like they were on the verge of striking if Pistole did not heed their concerns that they should not be subjected to groping or the radiation of the scanners.

The unyielding and defiant Pistole was called to the Senate floor. Pistole stated among things that new search procedures would not be changed and then he categorically held that children under age 12 are exempted from pat-downs. His integrity must be questioned, since a video clip posted to YouTube tells a different story.

Granted the FBI and TSA are not police work; however, both agencies interact with the public, the TSA in particular. This means that TSA screeners must have a toolbox full of interpersonal conflict resolution skills. Their leader, Pistole, should lead by example. It seems to me that the best person to head the TSA is a seasoned street cop who knows the value of negotiation.

(Previously published at Thanksgiving 2010)


Christopher C. Cooper

DR. Christopher C. Cooper is a New York City native, a former Washington D.C. (Metropolitan) Police Officer and United States Marine Sergeant (2nd Reconnaissance Battalion and Iraq War veteran).  Presently, he is a Civil Rights Attorney & Ph.D. based in Chicago. A 1987 Graduate of the City University of New… MORE >

Featured Mediators

View all

Read these next


Concept of Undue Hardship and Reasonable Accommodation in the Employment Context

Republished online with the permission of the American Bar AssociationWhat is a reasonable accomodation in the employment context? Under the ADA, reasonable accommodation is defined in the negative. More specifically,...

By William D. Goren

What Are the Sources of Workplace Conflict?

Extract #1 from Workplaces That Work: A Guide to Conflict Management in Union and Non-Union Work Environments (Aurora: Canada Law Book, 2006)The effective management of workplace conflict requires an understanding...

By Blaine Donais

Naming your Mediation Practice

To quote Bill Shakespeare, "What’s in a name? Would not a rose by any other name still smell as sweet?" That’s quite a question, and one that mediators wrestle with...

By Dina Beach Lynch