Rising Above Conflict Agenda

SESSION 1: 7-9:30AM Pacific/10AM-12:30PM Eastern

Intro and Purpose:

• Empowered
• Under and Overreact:
• Thunder Turtle Syndrome
• Psychology of Conflict:
• Recognition, Reaction, Role

SESSION 2: 10-10:30AM Pacific/1-1:30PM Eastern

Backpack:

• Carrying everything weighs us down
• Empty the Backpack:
• What communication hindered
• What communication helped
• Refilling the Backpack:
• Hold
• Change Toss

SESSION 3: 10:30 AM-11:30AM Pacific/1:30-2:30 Eastern

What to Hold:

• How to Protect It (Group Brainstorm)
• – Individual and Team Systems
• Management Support
• What to Change:
• Group Workshopping What to Toss and Why

SESSION 4: 11:30-12:30PM Pacific/2:30-3:30 Eastern

Positions/Interests/Value

• Interests In
• Filtering
• Deescalating Difficult Situations
• Listening Between the Lines
• Rephrasing
• Group Practice
• Name it to Tame it (behaviors and situation)

SESSION 5: 1-2PM Pacific/4-5pm Eastern

Interests Out –

• What do I want to say
•        Instead of growing issues, venting, or avoiding
• Try elf, straight no chaser, biff, 3-2-1
• My Negotiation Style
• What is my behavior and goal?

SESSION 6: 2-3:30 PM Pacific/5-6:30 Eastern

What is the Company Style?

• Setting boundaries, empowering employees, goals, and securing management support
• Strong Conversations
• Negotiations, Check-ins, Next Steps
• Strong Meetings
• Facilitation, SONAR
• Strong Employees
•        Mental Health Benefits
•        Celebrating Little Victories